EV Service Manager Reviews in July 2025: User Ratings, Pros & Cons

IT Service Desk

What do you like best? The new workflows have a very good visibility and are easy to work. What do you dislike? Complex configuration of the reports and dashboards. It is complicated to get all off the great features Recommendations to others considering the product: Try it. You will like it. What problems are you solving with the product? What benefits have you realized? Issue ticketing.

Implementing EasyVista as ITSM-solution for Group IT

What do you like best? non programming required, only customization. What do you dislike? the usability is a bit poor and the GUI should be modernized What problems are you solving with the product? What benefits have you realized? We implemented Incident Management, Change Management and Request Fulfillment, so far.

Good and usefull product.

What do you like best? Covers all the functionalities we nedd in order to support our daily activities What do you dislike? Some lack in document oganisation inside a process. What problems are you solving with the product? What benefits have you realized? Our goal is to use Easyvista to organize and support our IT department. This goal is achived. Now we are steping for advanced features.

A Very Flexible and versatile codeless software.

What do you like best? Flexibility. This product can manage work in many areas in the company. It is very versatile and adapts to various department like RH, Logistic, IT and Finance. Also it almost codeless which means we are autonomous internal to make changes without the help from the supplier. What do you dislike? The licensing is the only thing that I could say that I dislike, mainly because is a bit difficult to calculate simultaneous connections that I will need to ...

It made our work more organised

What do you like best? the easiness on changing forms, lists, views, fields the flexibility of adapting it to our specific needs What do you dislike? the reports are not flexible enough to aggregate different information, and helping a supervisor to keep track of everybody work What problems are you solving with the product? What benefits have you realized? ISO 20000 compliance better/simpler workflows

EasyVista

What do you like best? The workflow system is powerful and versatile ranks as a product strength What do you dislike? Sometimes some translation leaves doubts. The lack of possibility to copy an object in many areas. Recommendations to others considering the product: The support offered by the consultants is a strength of the solution. What problems are you solving with the product? What benefits have you realized? Implementation of a ticketing system within the ...

We start to use Easyvista since 2014 in our Comapy.

What do you like best? Our experience since 2014 has been positive in terms of: - flexibility of the tool - What do you dislike? The section on project management needs to be improved considerably. The section on project planning with the creation of tasks and Gantt is greatly lacking. Recommendations to others considering the product: project management section shall be improve. gantt and task section shall be improve What problems are you solving with ...

Efficient, flexible, codeless workflow engine, cost saving solution easy to implement and mantain

What do you like best? Aligned with ITIL best practices Financially viable and stable Strong customer support Contain maintenance costs Codeless workflows easy to implement Powerful automatic asset discovery What do you dislike? Out-of-the-box reports and metrics list could be bigger (never enough), but they are easy to create and customize. Email integration could be better Service Apps could be also on the "on site" versión. Administration and ...

Easy to use

What do you like best? Customizable report Customizable UI Fast hardware index What do you dislike? Not possible change workflow by mysel Hard way to upload massive asset What problems are you solving with the product? What benefits have you realized? Stay in line with my hardware fleet

Easyvista excellent working tool

What do you like best? Easyvista is a good tool that helped our team management related with our Incident, Problem and ServiceRequest processes. It's very easy to work with and easy to customize. What do you dislike? The report model is a little complex to understand and to achieve some of our business needs What problems are you solving with the product? What benefits have you realized? The process related with ours Incident, Problem and service request processes. An ...