EV Service Manager Reviews in June 2026: User Ratings, Pros & Cons

IT Service Desk

What do you like best? The new workflows have a very good visibility and are easy to work. What do you dislike? Complex configuration of the reports and dashboards. It is complicated to get all off the great features Recommendations to others considering the product: Try it. You will like it. What problems are you solving with the product? What benefits have you realized? Issue ticketing.

Easy to use

What do you like best? Customizable report Customizable UI Fast hardware index What do you dislike? Not possible change workflow by mysel Hard way to upload massive asset What problems are you solving with the product? What benefits have you realized? Stay in line with my hardware fleet

Easyvista excellent working tool

What do you like best? Easyvista is a good tool that helped our team management related with our Incident, Problem and ServiceRequest processes. It's very easy to work with and easy to customize. What do you dislike? The report model is a little complex to understand and to achieve some of our business needs What problems are you solving with the product? What benefits have you realized? The process related with ours Incident, Problem and service request processes. An ...

I think the user interface should be upgrade to improve the usability

What do you like best? As an IT person the database is simple to understand, so I can get the queries I want. What do you dislike? The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window. Is also complicate to search an article. What problems are you solving with the product? What ...

Good fully integrated ITSM platform

What do you like best? -Fully integrated ITSM platform ITIL-compliant -Powerfull workflow tool -Easy to integrate with other tools -It does not require programming knowledge (maybe a little SQL) What do you dislike? -Technical support isn't as fast as I would like -Interface is a little outdated and could be more user friendly -The project management module needs enhancements, What problems are you solving with the product? What benefits have you realized? ...

Efficient, flexible, codeless workflow engine, cost saving solution easy to implement and mantain

What do you like best? Aligned with ITIL best practices Financially viable and stable Strong customer support Contain maintenance costs Codeless workflows easy to implement Powerful automatic asset discovery What do you dislike? Out-of-the-box reports and metrics list could be bigger (never enough), but they are easy to create and customize. Email integration could be better Service Apps could be also on the "on site" versión. Administration and ...

It made our work more organised

What do you like best? the easiness on changing forms, lists, views, fields the flexibility of adapting it to our specific needs What do you dislike? the reports are not flexible enough to aggregate different information, and helping a supervisor to keep track of everybody work What problems are you solving with the product? What benefits have you realized? ISO 20000 compliance better/simpler workflows

EasyVista

What do you like best? The workflow system is powerful and versatile ranks as a product strength What do you dislike? Sometimes some translation leaves doubts. The lack of possibility to copy an object in many areas. Recommendations to others considering the product: The support offered by the consultants is a strength of the solution. What problems are you solving with the product? What benefits have you realized? Implementation of a ticketing system within the ...

We start to use Easyvista since 2014 in our Comapy.

What do you like best? Our experience since 2014 has been positive in terms of: - flexibility of the tool - What do you dislike? The section on project management needs to be improved considerably. The section on project planning with the creation of tasks and Gantt is greatly lacking. Recommendations to others considering the product: project management section shall be improve. gantt and task section shall be improve What problems are you solving with ...

Implementing EasyVista as ITSM-solution for Group IT

What do you like best? non programming required, only customization. What do you dislike? the usability is a bit poor and the GUI should be modernized What problems are you solving with the product? What benefits have you realized? We implemented Incident Management, Change Management and Request Fulfillment, so far.