EV Service Manager Reviews in July 2025: User Ratings, Pros & Cons

Not Easy

What do you like best? I like that our website is accessible from any web browser. What do you dislike? The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor. Recommendations to others considering the product: Make sure you spend time with the people that actually have to use EasyVista before implementing it into your infrastructure. A poor ...

EasyVista Training Review

What do you like best? I like the fact that EasyVista is scalable and it has the power of being used by non-IT users. It is a great tool that is customizable to our business needs. I like the fact that we can use dashboards, views and filters, which are great when trying to pull up a snapshot of the data that you want to analyze. What do you dislike? I find that sometimes the interface is not consistent in terms of design. Some of the design features such as editing forms are ...

An essential tool to support the operations and continuous improvement processes.

What do you like best? It's a tool which can be completely parameterized and lined up with ITIL framework. What do you dislike? Not easily usable. It should be improved in next versions. What problems are you solving with the product? What benefits have you realized? Support the operations and continuous improvement processes. Unique entry point in Systems Information Area.

The most and easiest customizable Service Management tool

What do you like best? The way you can easily configure all your processes so that the tooling fits the organization. It's very easy to change labels, screens and support your processess by building your own workflows. What do you dislike? The UI can be a bit more user friendly. Performance can be better. Recommendations to others considering the product: Try to use the out-of-the box functionality first, before customizing everything. It is possible to change all screens, ...

Good application to manage incidents, problemas and requests

What do you like best? You can adapt them yourself, for example: forms, reports. What do you dislike? Manage KPI's, because is easier using Excel than EasyVista. What problems are you solving with the product? What benefits have you realized? We use EasyVista as main application to manage incidents, problems, requests, change, asset, automated process (connected with PRTG, Nagios, by webservice). The main benefits is that we have all in one application.

Easy-Vista !

What do you like best? - User friendly - Workflow approach very useful - Easy to configure - Support available and helpful EasyVista is a IT Service Management tool very powerful, intuitive, and easy to deploy for our clients. It's also permit to our client to be ITIL V3. What do you dislike? - Profiles are not easy to maintain and not easy enough to implement - Reporting needs to be performed to help our client Recommendations to others considering the ...

Service Management

What do you like best? It is easy to implement and automate operational processes and designing workflows What do you dislike? The menus are complex for users and maintenance is not flexible What problems are you solving with the product? What benefits have you realized? -Multiple processes of different functional areas inserted in the same tool. -Measure daily to continuously improve

Mise en place des modules opération et transition

What do you like best? solution ITSM simple et complète allant à l'essentiel. What do you dislike? Le système combiné des OLA et des SLA est à améliorer afin de permettre de renseigner automatiquement un temps d'intervention global tout en respectant le SLA. Recommendations to others considering the product: A recommander comme premier outil ou pour des besoins en lien direct avec ITIL. What problems are you solving with the product? What benefits have you realized? ...

Santangelo Antonio

What do you like best? Multi Functionality Integrated and a lot of customization in flow chart for Request and Incident Management What do you dislike? Sometimes modifying data for multiple subject is not possible and you have to pass recorda one by one. Recommendations to others considering the product: It is necessary help for the first setup of the product. Keep the product up to date and use the all funcionality one at the time. It is ample but useful . What ...

Positivo per l'inventario e la gestione dei ticket

What do you like best? E' un applicativo tabellare e quindi adattabile alle esigenze dell'ENTE e a varie processi aziendali, anche se non sopecifici dell'IT What do you dislike? E' poco user friend, a volte bisogna fare dei passaggi complicati per giun gere a delle videate What problems are you solving with the product? What benefits have you realized? Gestione del parco macchine e gestione delle richieste di intervento