EV Service Manager Reviews in June 2026: User Ratings, Pros & Cons

Regular user

What do you like best? The different views if the tickets you have What do you dislike? The Flow of the processes are little bit confuse Recommendations to others considering the product: Make processes simplier What problems are you solving with the product? What benefits have you realized? Everything from errors to New developments

EasyVista makes work orders a breeze

What do you like best? We love the simplicity of the forms and the options to keep the customer in the loop. We can transfer to the correct team easier with a clear trail of events., What do you dislike? One of the downsides is not being able to see the work orders for all other teams. The customer interface is a bit lacking. Recommendations to others considering the product: Training is key to a successful implementation. Bring in procurement from the start. What ...

Fully functional ITSM, but very clunky and not user friendly.

What do you like best? EasyVista is a cost-effective full-scope ITSM. It has a similar look and feel for each module of Incident, Problem and Change. It also includes a CMDB with a pretty basic integration capability for listing the Configurable Items (CI's). What do you dislike? It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done. What problems are you ...

Still early in use

What do you like best? Easy Vista has a lot of features to incorporate many different functions and departments. Asset management, service requests and service incidents What do you dislike? It is a little cumbersome to for a standard users and requires a lot of training Recommendations to others considering the product: Know your business process very well What problems are you solving with the product? What benefits have you realized? A central store for all ...

Review of EV Service Manager

What do you like best? Multiple things about this product are great. Creating new catalog entries for Incidents/Service Requests is extremely simple. Once you build it out it can be a set it and forget it tool. The responsiveness of the organization from support to all levels of management is awesome. Even better they listen to the customer. Constant updates, bug fixes and features are being added. Community to discuss with fellow customers about what they have done with the system or if ...

Easy

What do you like best? it works really well i love it its easy to understand and use.. What do you dislike? there is nothing i really dont dont like about it... What problems are you solving with the product? What benefits have you realized? health management

Committed to your commitments, with a clear vision of Digital Service Management

What do you like best? Codeless AND able to handle specific requirements, multilingual, quick to implement, allowing for fast ROI and quick wins with an overall consistency, easy to administrate, operated by a top class Saas team. These were our requirements, this was the promise and it's been kept since 2010. Easyvista's ITIL compliance is a very good ERP compromise between multivendor specialized solutions and supposedly integrated ITSM heavy suites. What do you dislike? Getting ...

A easy to use fully customizable platform with 99% availibility.

What do you like best? Easy Vista is a system that grows with yous business allowing you to use the codeless workflow to create new automated process. The workflow also allows you to get creative and complex allowing you to leverage SQL. What do you dislike? The reporting could use some work, it is never an easy task to grab reports on the fly when the CIO is asking for some new data. Some of the field names are not consistent in Incident VS Request which can make creating views a ...

Low overhead approach to ITSM

What do you like best? Configuration over customization. the product is extremely flexible and can be configured to support well beyond an ITSM toolset for a savvy admin What do you dislike? The interface out of the box isn't very intuitive. Although very usable it takes some tweaks and time to adapt and a little extra training for users to ramp into use quickly. Recommendations to others considering the product: Find a good partner to help implement. with a professional ...

Not Easy

What do you like best? I like that our website is accessible from any web browser. What do you dislike? The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor. Recommendations to others considering the product: Make sure you spend time with the people that actually have to use EasyVista before implementing it into your infrastructure. A poor ...