EV Service Manager Reviews in July 2025: User Ratings, Pros & Cons

not so easy

What do you like best? Notifications are the only thing working Mandatory questionnaires Branding option to reflect organization's logo Automatic ticket generator from email Quick call option Good automatic routing Easy to create tech groups to route tickets What do you dislike? Not easy to search through tickets for research Not easy to create visual reports Too many windows, and clicks required to submit a ticket Tickets often become corrupted ...

Easy Vista not that easy

What do you like best? Easy for front end customers to use. Has a separate admin interface. What do you dislike? Hard to learn and use the administrator interface What problems are you solving with the product? What benefits have you realized? We use Easy Vista as our help desk ticketing system in IT department, plant operations, print shop, and logistical services.

Easy Vista

What do you like best? It's a ticketing system that allows management of request, great experience for the end user. What do you dislike? The product is not very flexible for administration to implement custom options. Recommendations to others considering the product: Be cautious about what they promise to deliver. What problems are you solving with the product? What benefits have you realized? Management of service request, responding to end-users.

Gets the basics right

What do you like best? This tool allows for end users to submit service requests through a portal designed by the easy vista admins. What do you dislike? Not intuitive and leaves the people responding/working on the service orders confused and wanting a better product. Managing a teams request list is horrible. If you lose the service number and have hundreds of requests well good luck finding it. The search options are no good! Recommendations to others considering the ...

EasyVista is an ok ticketing system

What do you like best? The product looks nice for end users and is updated. What do you dislike? The product is not very user friendly. We assigning tickets to some one else it ask you the same question multiple times. Recommendations to others considering the product: NA What problems are you solving with the product? What benefits have you realized? EasyVista is used to assign tickets to various people in our area for end users who have problems or to make a ...

Easy Vista Product Sponsor

What do you like best? The flexibility of the user catalog has allowed us to generate a 95% hit rate; providing for large improvements in automated approval, processing and data integrity. What do you dislike? It took considerable time before we were able to fully understand the workflow capabilities. Once running, our team found it easy to work with. What problems are you solving with the product? What benefits have you realized? Change quality, reduced number of touches ...

customer for 2 years

What do you like best? Speed, accessibility, customization, managed by EasyVista and kept up to date What do you dislike? user interface is painful at times but it looks like the new version coming out 1H 2018 resolves a lot of my issues! Recommendations to others considering the product: make sure you have a good integration partner that understands your needs! What problems are you solving with the product? What benefits have you realized? tracking service ...

EasyVista

What do you like best? The ability to build customized databases and workflows enable my administration to meet the needs of my customer. What do you dislike? The process can be a bit inflexible. Wizards have fields pages that cannot be skipped, hidden, or added to. Finding the right combination of fields required to have a new entry to a database visible (such as asset, or ticket) can be tricky. Recommendations to others considering the product: It is fairly simple to ...

New and Improved ITSM Solution

What do you like best? Customizable, intuitive. It provides ease of use within the back office. What do you dislike? Reporting, dashboards and service apps limitations. What problems are you solving with the product? What benefits have you realized? Ticket system and integrating with non-IT departments

Karin Kelley's Reviw

What do you like best? The amount of data available and the ability to look at the different configurations to see what the system is doing. What do you dislike? The fact that the system is not intutive. Recommendations to others considering the product: Focus on training users. What problems are you solving with the product? What benefits have you realized? We we able to put our interview scheduling in EasyVista moving it off a legacy system.