Entrata Reviews in May 2025: User Ratings, Pros & Cons

"Easy workflow"

What do you like best about Entrata? Workflow from prospect to leasing to leases worked great What do you dislike about Entrata? I didn’t like that I couldn’t wuickly edit fields and have it save. For example editing a prospects name. It almost never saved correctly from the first input. What problems is Entrata solving and how is that benefiting you? Managing leads and billing for multifamily uses.

"Super User Friendly!"

What do you like best about Entrata? I love that when using Entrata, I can easily navigate around everything. Each sub task has its appropriate place and its super easy to find! I also love all that Entrata has to offer; it is legitimately a one stop shop for leasing. It records calls, tracks any reviews left on any other site, our leads and residents can be filtered in so many ways! It even keeps track of cancelled leads, just in case. When it comes to pulling data and reports, you have ...

"Very user friendly, have used this product for many years."

What do you like best about Entrata? The way you can get to anything quickly. It is the best multi family software I have used. The email functions, the scheduled payments, reporting is super easy. I like how you can save your favorite reports, it makes close out so much easier! What do you dislike about Entrata? That they charge the residents a $1.95 billing fee to use their checking account. I understand the need for charging for credit cards, but checking account should be free, ...

"Entrata "

What do you like best about Entrata? clean dashboard, easy to login, but very basic code that is likely outdated since others have reported glitches. I guess, due to issues, I really don't have anything good to say... What do you dislike about Entrata? error code for no reason when trying to change a rent amount and no customer service, # to call. 3 days after sending a screenshot of my error message, no response! In this day and age, this is unacceptable. Recommendations to others ...

"Entrata is powerful yet glitchy "

What do you like best about Entrata? I like that Entrata was a one-stop shop. What do you dislike about Entrata? Entrata can be confusing to navigate and glitchy. I would recommend a task bar at the top that tells leasing staff what comes next. What problems is Entrata solving and how is that benefiting you? Quicker background checks, more customer service focus as less time needed for multiple platforms.

"Quick to learn, easy to use, saves lots of time with reports"

What do you like best about Entrata? The amount of reports I can choose from What do you dislike about Entrata? The password changing so often (forcing that actually messes with individuals who change all their passwords at the same time What problems is Entrata solving and how is that benefiting you? Mass emails. Saves time when messaging all residents. It's very convenient.

"Entrata Experience"

What do you like best about Entrata? I love the ease of use of Entrata. Having used OneSite before, Entrata is much more user friendly and definitely easier to learn. I really enjoyed their training videos as well as the help feature. Our staff members enjoy all of the different reports that Entrata lets you pull, making our job easier one click at a time. What do you dislike about Entrata? The only thing I have ever had an issue with is the updates. Sometimes they come at very inconvenient ...

"Great CA Tool "

What do you like best about Entrata? I like how it houses all information regarding the property tenants including (payments, floorplan, notes, and lease document details). It ensures the property can effectively communicate and organize information. I really enjoyed going to just one place to find all the information. What do you dislike about Entrata? I disliked how it didn't have an option to show those who were transfer renewal tenants. If they did, it was very hard to find and it made ...

"Excellent "

What do you like best about Entrata? Entrata has streamlined and simplified the leasing process from start to finish for me. I really enjoy the efficiency of the model. Running reports has never been easier. Everything has its kinks, but overall I would recommend Entrata and feel confident saying it will be the best thing for a management company. What do you dislike about Entrata? Sometimes reports do not run correctly. Recommendations to others considering Entrata: Yes. What problems is ...

"Leasing Consultant"

What do you like best about Entrata? The lead tracking / prospect dash board. The leasing process is very streamlined, starting from the online application. The approval process is seamless. What do you dislike about Entrata? Entrata did not integrate with Blue Moon forms, which was our lease generating software. What problems is Entrata solving and how is that benefiting you? The lead / prospect dashboard has an option to mass-email and text prospects. When this is done, a time stamp is ...