7.6
Spot Score
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Ember has truly emerged as a trusted ally for small business owners and entrepreneurs navigating the often complex world of accounting and tax management. The platform has garnered significant praise for its intuitive and user-friendly interface, which simplifies tasks like linking bank feeds, managing payroll, and filing VAT and tax returns. Many users highlight ...Read more
Easy-to-use platform with intuitive design, suitable for individuals with minimal accounting expertise.
Enables swift management of accounting tasks such as bank feed setup, payroll, VAT submission, R&D claims, and tax returns.
Excellent customer support with fast response times, offering professional guidance via live chat or calls.
Cost-effective solution that combines software and professional support, making it more affordable than competitors like Xero.
Occasional performance issues on mobile devices, with users reporting slower response times.
Minor bugs in the software, likely due to its relatively new status, although actively being improved.
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AW
Angharad Welch
01/02/23
Knocked spots off my previous…
Knocked spots off my previous experiences for the usability of the platform, and the responsiveness of the accountants. Moreover they really spoke to me like a human who doesn't speak tax, and when there was the occasional unclear point, they fixed it for me instead of sending me an email telling me to fix it myself and leaving me to work out how (looking at some of you other accountants here!) Ember deserves to do well, it's the first time I have found a product/service in this field that ...
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TD
Terza Dilshad
12/29/22
Steve is the best and the most helpful…
Steve is the best and the most helpful accountant, he is very efficient and always available to help when needed. Ember is very easy to use and reliable, I am very happy with their service and have put my mind in peace when it comes to my taxing . I highly recommend Ember and Steve.
SB
Shane B
12/29/22
A great accounting/tax solution for small business
This is a great new platform that finally gives small and medium-sized businesses a chance to manage their books without having to spend lots of money. While Bookkeeping software is becoming more and more prevelant, Tax has always been the hard part. Ember finally combines Bookkeeping and Tax at a price point that is manageable for small business. Great customer service and a good product. Like any new platform/startup, there are still some bugs and improvements to the platform that are ...
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MA
Mr Andrew B
12/28/22
Great support, especially if you are new to Self Assessments.
This is only my second year of having to do a self-assessment and I decided to try Ember.co as I felt I didn't get any great service or benefit from using an accountant last year. As with any new system (plus my lack of experience in doing returns!), there is a learning curve. Importing my bank accounts was easy and it then took a little while to understand what to do with each transaction, as there were a lot of them. I used the message system to ask a few questions - it felt like the ...
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AK
Andy King
12/26/22
The team at Ember have completely taken…
The team at Ember have completely taken the tax headache out of my first few months of freelancing. Steven has given me real clarity around revenue and income tax, Sarah has helped me with a tricky contract negotiations and my invoices have gone out on time. It feels like they’re really willing to go the extra mile - I’d definitely recommend.
C
customer
12/12/22
super helpful
super helpful and easy to use
YM
Yanis Mellata
12/08/22
Fantastic team
Fantastic team, super responsive, sharp, and to the point! Did my R&D Tax Grant refund and the process was SUPER seamless and we got our grant less than a month from the submission date! Strongly recommended - thanks for all Steven 💪
R
Rob
12/08/22
Excellent service so far
Excellent service so far. I'm new to self assessment and there information available via a real human being is so valuable. Thanks to Paul, all of my queries were answered succinctly and swiftly.
CS
Cody Shutler-levi
12/05/22
This is been our first Year of business…
This is been our first Year of business and Ember has been so so helpful with everything! Their customer service is exceptional always so kind to help! Definitely recommend!
MC
Maria Casale
11/30/22
I'm a new customer just getting used to…
I'm a new customer just getting used to ember and I'm starting to learn and understand just how forward advanced and progressive it is to use. Staff are onhand to help with queries I have. I'm so glad I have moved over to ember.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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