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8.8

Spot Score

Emarsys - Marketing Automation Software

Emarsys Reviews in June 2025: User Ratings, Pros & Cons

Revolutionize your marketing strategy with Emarsys.

4.2

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Emarsys Reviews & Ratings

4.2

Very Good

Based on 696 ratings & 420 reviews

Rating Distribution

Excellent

(261)

Very Good

(132)

Good

(18)

Poor

(6)

Terible

(3)

Expert's Review

Emarsys consistently stands out as a robust, user-friendly marketing platform that caters to both novice and experienced marketers. Its ease of onboarding, intuitive interface, and extensive training materials ensure that users can quickly get up to speed and leverage its powerful features. The platform excels in providing advanced automation capabilities, ...Read more

Emarsys pros and cons

  • Intuitive and user-friendly platform, making it accessible for marketers without extensive technical expertise.

  • Advanced automation capabilities streamline workflows and enhance productivity.

  • Excellent customer support with quick responsiveness and helpful Client Success Managers.

  • Robust segmentation and targeting options, enabling advanced personalization and campaign customization.

  • Some users find the multitude of features and capabilities overwhelming without proper guidance.

  • Limited web channel campaign options restrict certain use cases.

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Showing 371-380 out of 420

GH

Greg H

10/11/19

5 out of 5

"Implemented two instances of Emarsys and maintaining our Emarsys B2B instance"

What do you like best about Emarsys? Makes it easy to integrate with our data What do you dislike about Emarsys?

AU

Anonymous User

10/11/19

2.5 out of 5

"Looks good, working is hard"

What do you like best about Emarsys? The best thing is the design and that there are lots of options that you can choose when you setup campaigns What do you dislike about Emarsys?

MT

Max T

10/11/19

5 out of 5

"Great platform, great partnership"

What do you like best about Emarsys? Our company's marketing programs are data-driven and extremely technical. I have had direct experience working with several enterprise-level marketing and automation platforms, and the features and functionality in Emarsys are best in class.

CI

Carlos Isaac V

10/08/19

4.5 out of 5

"Focused and results-driven customer service"

What do you like best about Emarsys? They give great and thoughtful attention focusing on the business' needs and they follow up regularly. What do you dislike about Emarsys?

AU

Anonymous User

10/07/19

4.5 out of 5

"Professional service and mailing experts"

What do you like best about Emarsys? Cordial all the time, very punctual and outstanding with customer satisfaction What do you dislike about Emarsys?

AD

Annabel D

10/07/19

5 out of 5

"Great experience with template development team! "

What do you like best about Emarsys? They are efficient, responsive, and get the job done quickly What do you dislike about Emarsys?

AU

Anonymous User

10/04/19

2 out of 5

"Small teams and straightforward businesses like Emarsys"

What do you like best about Emarsys? The ability to build block-based emails with highly customized templates is great! I love their optional content for blocks plus their block style settings. Getting that built out by the internal template team to be really easy to use and effective for our live text emails, etc. has been a huge boon to our design and CRM teams.

AU

Anonymous User

10/03/19

4.5 out of 5

"An eCommerce company's point of view"

What do you like best about Emarsys? Easy to use, easy to create and have a lot of reporting features.I really like that it1s built very logically. What do you dislike about Emarsys?

JL

Julieana L

10/03/19

5 out of 5

"Great platform with the best success management and support team"

What do you like best about Emarsys? Robust platform, flexible for further customization or any wild ideas. Easy to use tools, intuitive and straight forward. And the best, dedicated, success management and support team!

MH

Marc H

10/02/19

4.5 out of 5

"Responsive Customer Service for a Great Product"

What do you like best about Emarsys? The Customer Success Team at Emarsys listened to our needs and concerns throughout the process of moving from another vendor. They assisted us on both the marketing and development fronts, working closely with several staff to ensure we would be up and running with little to no downtime.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].