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8.8

Spot Score

Emarsys - Marketing Automation Software

Emarsys Reviews in June 2025: User Ratings, Pros & Cons

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4.2

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Emarsys Reviews & Ratings

4.2

Very Good

Based on 696 ratings & 420 reviews

Rating Distribution

Excellent

(261)

Very Good

(132)

Good

(18)

Poor

(6)

Terible

(3)

Expert's Review

Emarsys consistently stands out as a robust, user-friendly marketing platform that caters to both novice and experienced marketers. Its ease of onboarding, intuitive interface, and extensive training materials ensure that users can quickly get up to speed and leverage its powerful features. The platform excels in providing advanced automation capabilities, ...Read more

Emarsys pros and cons

  • Intuitive and user-friendly platform, making it accessible for marketers without extensive technical expertise.

  • Advanced automation capabilities streamline workflows and enhance productivity.

  • Excellent customer support with quick responsiveness and helpful Client Success Managers.

  • Robust segmentation and targeting options, enabling advanced personalization and campaign customization.

  • Some users find the multitude of features and capabilities overwhelming without proper guidance.

  • Limited web channel campaign options restrict certain use cases.

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Showing 301-310 out of 420

KD

Kelsey D

06/30/20

3.5 out of 5

"Love the immediate support we recieve when we have a question while working in the system."

What do you like best about Emarsys? I enjoy the thorough training process they conducted with each member of our team. Our team is small and it is key that we all understand how properly work the system. Also like the immediate help we receive if we have a question or need help when working in the system.

KD

Kelsey D

06/30/20

3.5 out of 5

"Love the immediate support we recieve when we have a question while working in the system."

What do you like best about Emarsys? I enjoy the thorough training process they conducted with each member of our team. Our team is small and it is key that we all understand how properly work the system. Also like the immediate help we receive if we have a question or need help when working in the system.

AU

Anonymous User

06/29/20

5 out of 5

"I have been using emarsys for over 6 years now."

What do you like best about Emarsys? I am very satisfied with the ease of use of the suite for non-technical people What do you dislike about Emarsys?

AU

Anonymous User

06/25/20

5 out of 5

"Very Friendly and easy to work with."

What do you like best about Emarsys? Maven Link communications and task allocation were clear and precise What do you dislike about Emarsys?

AU

Anonymous User

06/23/20

4.5 out of 5

"Email Marketing & Design"

What do you like best about Emarsys? The Web Channels and all the customer data that is collected is super useful and different from other platforms used in the past.

MV

Maren V

06/18/20

5 out of 5

"A great tool with above average customer service an onboarding process"

What do you like best about Emarsys? - very userfriendlich dashboard, functions and navigation - onboarding process is customized and well structured

AU

Anonymous User

06/17/20

4.5 out of 5

"User friendly email platform"

What do you like best about Emarsys? Email campaign creation. Very easy step-by-step process. What do you dislike about Emarsys?

AU

Anonymous User

06/15/20

4.5 out of 5

"easy to use, well arranged, good evaluations"

What do you like best about Emarsys? the simple design of the email campaigns What do you dislike about Emarsys?

AU

Anonymous User

06/12/20

5 out of 5

"Very professional"

What do you like best about Emarsys? Stable and reliable system for next level digital marketing strategies. What do you dislike about Emarsys?

KT

Katharina T

06/12/20

4.5 out of 5

"Great multichannel marketing automation tool"

What do you like best about Emarsys? New interface. Easy usage and good overview of important KPI. Great options for segmentations (contact and Smart Insight). VCE template functions (great for email, very limited for webchannel). Easy implementation with Shopify Plug-In (though limited for several use cases). Loyalty integration (though limited possibilities).

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].