Electric Reviews in May 2025: User Ratings, Pros & Cons

"I swear I could hug these guys"

What do you like best about Electric? Being in operations at a tech company, while not being particularly tech-savvy myself, has its ups and downs. Before partnering with electric, every time I got pinged with an IT issue, a wave of frustration and exasperation would come over me. The next steps oven involved a lot of googling, playing middle man, and most importantly, TIME. Since partnering with Electric, it is like night and day. Honestly, I can't say enough good things about the service ...

"Electric.ai transformed our small business IT support!"

What do you like best about Electric? The team at Electric provide near-immediate response times to our staff over Slack, and they are able to provide support across the board to our team. Before Electric, I was the internal 'agent-of-choice'. Now, our staff go directly to Electric for help, and love the experience. What do you dislike about Electric? There's nothing to dislike. The onboarding and setup was simple and well-guided, and we've had nothing but a good experience ever since. ...

"Okay for what you pay for"

What do you like best about Electric? Our direct representative. He follows up to every email I send and looks into escalations that are made. Also setting up different departments through Turbine. Once set up all you have to do is enter basic new hire info and Electric will handle the rest. What do you dislike about Electric? The only way to communicate for assistance is through slack, which is at times an issue when the new hire does not have access. It can also take them a few hours to ...

"Okay for what you pay for"

What do you like best about Electric? Our direct representative. He follows up to every email I send and looks into escalations that are made. Also setting up different departments through Turbine. Once set up all you have to do is enter basic new hire info and Electric will handle the rest. What do you dislike about Electric? The only way to communicate for assistance is through slack, which is at times an issue when the new hire does not have access. It can also take them a few hours to ...

"Electric has become an invaluable resource for my company."

What do you like best about Electric? The ease of accessibility, their quick response time, and the customer service. And Quality Assurance Analyst Dyran White has been an absolute godsend for us! What do you dislike about Electric? I've had mostly positive encounters, however, one of my more recent interactions was negative in that I was clearly dealing with someone from another country and the language barrier made it quite difficult to communicate efficiently and effectively with them. I ...

"Electric has become an invaluable resource for my company."

What do you like best about Electric? The ease of accessibility, their quick response time, and the customer service. And Quality Assurance Analyst Dyran White has been an absolute godsend for us! What do you dislike about Electric? I've had mostly positive encounters, however, one of my more recent interactions was negative in that I was clearly dealing with someone from another country and the language barrier made it quite difficult to communicate efficiently and effectively with them. I ...

"Great concept, needs improvement"

What do you like best about Electric? I like that Electric has a capability to onboard and offboard employees, which takes a lot off of my plate. What do you dislike about Electric? I've run into multiple issues related to miscommunication as well as a lack of attention to detail. I've found myself needing to explain issues multiple times, which seems to be a result of multiple technicians helping me at various times. There has also been multiple occasions where an employee's name is ...

"Great concept, needs improvement"

What do you like best about Electric? I like that Electric has a capability to onboard and offboard employees, which takes a lot off of my plate. What do you dislike about Electric? I've run into multiple issues related to miscommunication as well as a lack of attention to detail. I've found myself needing to explain issues multiple times, which seems to be a result of multiple technicians helping me at various times. There has also been multiple occasions where an employee's name is ...

"We are a new customer and the transition to Electric was smooth and efficient!"

What do you like best about Electric? Every person with which I've worked was knowledgeable, dependable and friendly. I also like the use of Slack for communication because it shortens the time from help needed to solution. What do you dislike about Electric? I haven't seen any downsides to working with Electric. They have been responsive, proactive and every task or problem brought to them has been successfully handled. What problems is Electric solving and how is that benefiting ...

"We are a new customer and the transition to Electric was smooth and efficient!"

What do you like best about Electric? Every person with which I've worked was knowledgeable, dependable and friendly. I also like the use of Slack for communication because it shortens the time from help needed to solution. What do you dislike about Electric? I haven't seen any downsides to working with Electric. They have been responsive, proactive and every task or problem brought to them has been successfully handled. What problems is Electric solving and how is that benefiting ...