Electric Reviews in May 2025: User Ratings, Pros & Cons

"Electric is easy to use, effective, and perfect for our new working landscape!"

What do you like best about Electric? Electric's platform is easy to navigate and accomplish what's needed ie. off-boarding, IT health check, etc. Their integration with Slack makes it super easy for our team members to troubleshoot their issues quickly alongside their team. They work with a number of our applications which makes me feel more secure that the users who have access are the right ones. They are fitting our needs well given we are in a remote environment! What do you dislike ...

"Great IT solution for our high growth start-up!"

What do you like best about Electric? As our team rapidly expanded, IT support could no longer live within one individual (and an individual without much IT experience). Between our great customer success manager (Justin!), the dependable Help Desk (through Slack), the ever-expanding realm of Turbine (online admin portal), and the onsite, ad-hoc technician support -- my company's needs are met. Electric is constantly evolving and improving and that is thanks to their value of customer ...

"Fully managed modern service provider"

What do you like best about Electric? Electric has re-imagined what it means to be a modern service provider. With modern tools to streamline communication, onboarding, and offboarding, it's refreshing to see a new take on a market that has not changed much in years. What do you dislike about Electric? There are times where an old school phone call with support just helps get something simple resolved faster than doing a slack and waiting for the appropriate person to be available to take ...

"Electric AI"

What do you like best about Electric? There's a good amount of support with the Slack integration to have access service desk to fulfill requests. What do you dislike about Electric? The quality of service sometime depends on the agent you get which sometimes requires unnecessary touches. What problems is Electric solving and how is that benefiting you? IT management and MDM is being monitored with a point of record.

"Like having on on-site, in-house team"

What do you like best about Electric? Aside from always getting the service we need, working with the team at Electric AI is like working with a team within our own company. It feels no different than having an in-house IT support team. It's also great that we can reached out to them with any issues directly and not have to go through one contact at our company. What do you dislike about Electric? I wish all communications was done through one person and not multiple accounts. For example, ...

"Electric AI"

What do you like best about Electric? easy to use. saved on having an internal IT FTE. mostly communicate via slack What do you dislike about Electric? response time. sometimes takes more than a few minutes What problems is Electric solving and how is that benefiting you? handle all IT issues and computer purchases.

"Very Helpful"

What do you like best about Electric? Electric is super helpful in answering my IT questions and is quick to respond. They'll make requests of our administrators for any work that needs to be billed for approval, which streamlines the process for me as well. I'm a big fan What do you dislike about Electric? Sometimes it's hard to coordinate support during the work day as I'm in meetings and am not always available to respond over Slack. But when I come back, someone typically ...

"I swear I could hug these guys"

What do you like best about Electric? Being in operations at a tech company, while not being particularly tech-savvy myself, has its ups and downs. Before partnering with electric, every time I got pinged with an IT issue, a wave of frustration and exasperation would come over me. The next steps oven involved a lot of googling, playing middle man, and most importantly, TIME. Since partnering with Electric, it is like night and day. Honestly, I can't say enough good things about the service ...

"Electric.ai transformed our small business IT support!"

What do you like best about Electric? The team at Electric provide near-immediate response times to our staff over Slack, and they are able to provide support across the board to our team. Before Electric, I was the internal 'agent-of-choice'. Now, our staff go directly to Electric for help, and love the experience. What do you dislike about Electric? There's nothing to dislike. The onboarding and setup was simple and well-guided, and we've had nothing but a good experience ever since. ...

"Very Helpful"

What do you like best about Electric? Electric is super helpful in answering my IT questions and is quick to respond. They'll make requests of our administrators for any work that needs to be billed for approval, which streamlines the process for me as well. I'm a big fan What do you dislike about Electric? Sometimes it's hard to coordinate support during the work day as I'm in meetings and am not always available to respond over Slack. But when I come back, someone typically ...