Powering your hybrid work setup, seamlessly and securely.
Add to compare
Electric offers custom pricing plan
Electric has been praised by users as an ideal IT partner, especially for fully remote teams, with its seamless integration into platforms like Microsoft Teams and Slack. The convenience of quick response times and the ability to resolve issues remotely have been standout features appreciated by many. It's evident that Electric has succeeded in streamlining ...Read more
Provides seamless integration with collaboration platforms like Slack, enhancing communication and accessibility.
Fast response times and efficient assistance in resolving IT issues, leading to high user satisfaction.
Streamlines onboarding and offboarding processes, automating tasks and saving time for IT personnel.
Offers comprehensive IT support, including device management and security solutions, suitable for small startups to larger organizations.
Inconsistent service levels, occasional delays in resolution, and administrative errors that require follow-ups, affecting the overall user experience.
Limitations in application support, leading to challenges for companies with specific software requirements.
Log in Required to View Reviews
Filter results
Sort by :
Showing 41-50 out of 70
AU
Anonymous User
12/14/20
"Glad we switched"
What do you like best about Electric? That Slack is used for communicating and troubleshooting (front desk). Also, the Customer Success Manager/Team is responsive and doesn't drop the ball. What do you dislike about Electric? Response time for help desk varies - sometimes quick and sometimes really long so it's unreliable how quick of a response. It's also unclear whether the approval needed was approved by someone else. What problems is Electric solving and how is that benefiting you? I am ...
Read more
AU
Anonymous User
12/14/20
"Could be better!"
What do you like best about Electric? They are helpful if you layout the exact issue and guide them to find the solution. Depending on this issue, they can be very efficient and are able to help in a timely manner. It really depends on who you're working with, some people are great! What do you dislike about Electric? Unfortunately, sometimes I need help with more complicated things like accessing files or adding data to our company server and/or outlook and it is always a challenge to get ...
Read more
AU
Anonymous User
12/14/20
"The support is speedy, but the functionalities and user experience of Electric is lacking."
What do you like best about Electric? Speedy and responsive service most of the time. What do you dislike about Electric? The turnaround time to ensure an employee is fully onboarded is ridiculous. I was told an employee's onboarding ticket can be created the morning of, when I believe it should be completed at least the week prior. An example of this is that my colleague flagged to me a new hire started today on 12/14, but this new hire didn't have access to our identity and access ...
Read more
AU
Anonymous User
12/14/20
"Electric is kind, but misses details often"
What do you like best about Electric? Nice customer service reps, timely responses What do you dislike about Electric? They often miss details on requests or forget to complete tasks What problems is Electric solving and how is that benefiting you? we are doing onboarding and offboarding with electric, and we've been able to solve some detail-orientation issues
AU
Anonymous User
12/14/20
"Makes things more complicated then it should be"
What do you like best about Electric? its easy to reach out (can just slack) so its not as annoying as calling for example What do you dislike about Electric? i think the technicians make problems a lot more complicated then they are- for example, it took almost two weeks for them to just create an email distribution for my team to use What problems is Electric solving and how is that benefiting you? we dont have an in house IT person- don't have to pay an in house IT person!
AU
Anonymous User
12/14/20
"Electric is kind, but misses details often"
What do you like best about Electric? Nice customer service reps, timely responses What do you dislike about Electric? They often miss details on requests or forget to complete tasks What problems is Electric solving and how is that benefiting you? we are doing onboarding and offboarding with electric, and we've been able to solve some detail-orientation issues
AU
Anonymous User
12/14/20
"Makes things more complicated then it should be"
What do you like best about Electric? its easy to reach out (can just slack) so its not as annoying as calling for example What do you dislike about Electric? i think the technicians make problems a lot more complicated then they are- for example, it took almost two weeks for them to just create an email distribution for my team to use What problems is Electric solving and how is that benefiting you? we dont have an in house IT person- don't have to pay an in house IT person!
KF
Kath F
10/13/20
"Take a load off"
What do you like best about Electric? Electric has taken off so much of my day-to-day when it comes to dealing with employee requests and tech issues and network problems. I can actually focus on my job, which is to do HR, rather than someone who is locked out of their email because they forgot their password! Also, I like the ability to track machines and issues in Electric's Turbine portal, and plan on and off-boarding. What do you dislike about Electric? You have to train your people how ...
Read more
JT
Joel T
09/29/20
"Great Service"
What do you like best about Electric? The Electric team has been a vital part of our business. Since coming to the company, it never had an internal IT department and relied on outsourced solutions or the operations team to handle IT-related issues. Since moving to Electric, we have seen much faster response times to resolve employee support issues, making everyone more productive. What do you dislike about Electric? A few very minor items need to be resolved for onboarding/offboarding but ...
Read more
DS
Devon S
08/31/20
"Electric is easy to use, effective, and perfect for our new working landscape!"
What do you like best about Electric? Electric's platform is easy to navigate and accomplish what's needed ie. off-boarding, IT health check, etc. Their integration with Slack makes it super easy for our team members to troubleshoot their issues quickly alongside their team. They work with a number of our applications which makes me feel more secure that the users who have access are the right ones. They are fitting our needs well given we are in a remote environment! What do you dislike ...
Read more
