Powering your hybrid work setup, seamlessly and securely.
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Electric offers custom pricing plan
Electric has been praised by users as an ideal IT partner, especially for fully remote teams, with its seamless integration into platforms like Microsoft Teams and Slack. The convenience of quick response times and the ability to resolve issues remotely have been standout features appreciated by many. It's evident that Electric has succeeded in streamlining ...Read more
Provides seamless integration with collaboration platforms like Slack, enhancing communication and accessibility.
Fast response times and efficient assistance in resolving IT issues, leading to high user satisfaction.
Streamlines onboarding and offboarding processes, automating tasks and saving time for IT personnel.
Offers comprehensive IT support, including device management and security solutions, suitable for small startups to larger organizations.
Inconsistent service levels, occasional delays in resolution, and administrative errors that require follow-ups, affecting the overall user experience.
Limitations in application support, leading to challenges for companies with specific software requirements.
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CH
Colby H
07/29/21
"Made a small team feel like a growing Enterprise!"
What do you like best about Electric? I love the onboarding process of new hires. Electric automates the whole onboarding process (depending on what can be done on their side) and makes things very simple. Support times for my team are fantastic, and all techs are very knowledgeable about IT needs. What do you dislike about Electric? There was a bit of slowness on the ramp-up with Electric and a slight miss-step with moving our Jamf Instance, but these are things that we're quickly ...
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AU
Anonymous User
02/01/21
"They keep getting better!!!"
What do you like best about Electric? They continue to get better day by day!!! What do you dislike about Electric? Establishing protocols for overall business needs. Often times we need to provide additional support beyond what a technician may provide. Some users feel that Electric lacks in providing detailed solutions or follow through. Our business needs are rather unique so often times a "scripted" answer is not necessarily the correct solution. Also some issues could be resolved ...
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AU
Anonymous User
02/01/21
"Electric Review"
What do you like best about Electric? Our Electric rep, Michael. He is very hands on and is always working to improve Subspace's partnership with Electric. What do you dislike about Electric? Delayed response times with customer support, unfulfilled tickets, etc.. Recommendations to others considering Electric: yes would recommend What problems is Electric solving and how is that benefiting you? We are solving for streamlined new hire onboarding with systems and account access. I appreciate ...
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AU
Anonymous User
02/01/21
"Promising Service But Can’t Recommend"
What do you like best about Electric? Ability to communicate via Slack is convenient. What do you dislike about Electric? Repeated administrative mistakes on billing details that have required multiple conversations to straighten out. Multiple instances of delays beyond their SLAs. Recommendations to others considering Electric: Electric may be fine for quickly growing small companies who require immediate needs for IT. Service is inconsistent. What problems is Electric solving and how is ...
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AU
Anonymous User
02/01/21
"Promising Service But Can’t Recommend"
What do you like best about Electric? Ability to communicate via Slack is convenient. What do you dislike about Electric? Repeated administrative mistakes on billing details that have required multiple conversations to straighten out. Multiple instances of delays beyond their SLAs. Recommendations to others considering Electric: Electric may be fine for quickly growing small companies who require immediate needs for IT. Service is inconsistent. What problems is Electric solving and how is ...
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AU
Anonymous User
01/29/21
"Great option if you don't have an internal IT department."
What do you like best about Electric? They are very quick to respond to any issue that you may have. Most services can be done remotely which is extremely convenient, especially in a fast-paced work environment. What do you dislike about Electric? Certain situations can take longer than anticipated. You're not always dealing with the same technician if a particular problem carries over to another day. Recommendations to others considering Electric: If you are planning to implement using an ...
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AU
Anonymous User
01/29/21
"Great option if you don't have an internal IT department."
What do you like best about Electric? They are very quick to respond to any issue that you may have. Most services can be done remotely which is extremely convenient, especially in a fast-paced work environment. What do you dislike about Electric? Certain situations can take longer than anticipated. You're not always dealing with the same technician if a particular problem carries over to another day. Recommendations to others considering Electric: If you are planning to implement using an ...
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AU
Anonymous User
01/29/21
"Good service"
What do you like best about Electric? I like the idea of the Slack Help Desk. On some items, they are extremely efficient & follow up. What do you dislike about Electric? I dislike the fact that the Slack Help Desk can't be as interactive for our less tech-savvy employees. If they were to provide screen shares or calls via Slack, I think it would solve most of the current issues we have on customer service. What problems is Electric solving and how is that benefiting you? They assist us on ...
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JG
Joe G
12/15/20
"Some issues"
What do you like best about Electric? Slack integration is great and very timely What do you dislike about Electric? no cohesion between interactions after the follow Recommendations to others considering Electric: Depending on what you need they have been great. What problems is Electric solving and how is that benefiting you? Great during the pandemic as we need tech service on demand that an onsite person would struggle with
JG
Joe G
12/15/20
"Some issues"
What do you like best about Electric? Slack integration is great and very timely What do you dislike about Electric? no cohesion between interactions after the follow Recommendations to others considering Electric: Depending on what you need they have been great. What problems is Electric solving and how is that benefiting you? Great during the pandemic as we need tech service on demand that an onsite person would struggle with
