Powering your hybrid work setup, seamlessly and securely.
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Electric offers custom pricing plan
Electric has been praised by users as an ideal IT partner, especially for fully remote teams, with its seamless integration into platforms like Microsoft Teams and Slack. The convenience of quick response times and the ability to resolve issues remotely have been standout features appreciated by many. It's evident that Electric has succeeded in streamlining ...Read more
Provides seamless integration with collaboration platforms like Slack, enhancing communication and accessibility.
Fast response times and efficient assistance in resolving IT issues, leading to high user satisfaction.
Streamlines onboarding and offboarding processes, automating tasks and saving time for IT personnel.
Offers comprehensive IT support, including device management and security solutions, suitable for small startups to larger organizations.
Inconsistent service levels, occasional delays in resolution, and administrative errors that require follow-ups, affecting the overall user experience.
Limitations in application support, leading to challenges for companies with specific software requirements.
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AU
Anonymous User
12/16/21
"Electric is fantastic!"
What do you like best about Electric? - Hands-off IT support - Streamlined onboarding/offboarding - Easy setup process - Reasonably priced What do you dislike about Electric? Not dislikes, just nitpicks/wants: - Tracking numbers added to equipment details on the onboarding page. - A "hardware recommendations" feature. It'd be nice if Electric suggested hardware options to choose from that were deemed reliable/cost-effective, since I think you'll likely have good insight into this. - More ...
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AU
Anonymous User
12/16/21
"Caring about their customers"
What do you like best about Electric? The care for their customers is clear -- our CSM meets with us weekly to make sure all the humps and bumps are resolved. What do you dislike about Electric? The online/slack only interface is tough when trying to resolve certain IT issues. I wish they had the ability to take over computers and debug directly. What problems is Electric solving and how is that benefiting you? External IT as we scale
AU
Anonymous User
11/02/21
"IT Service"
What do you like best about Electric? not very good. response was slow and I did get monthly meetings What do you dislike about Electric? service dropped dramatically. I couldn't get real help What problems is Electric solving and how is that benefiting you? We stopped using them because we weren't getting real service
AU
Anonymous User
11/02/21
"IT Service"
What do you like best about Electric? not very good. response was slow and I did get monthly meetings What do you dislike about Electric? service dropped dramatically. I couldn't get real help What problems is Electric solving and how is that benefiting you? We stopped using them because we weren't getting real service
JS
Jennifer S
08/04/21
"Electric saves us time and money!"
What do you like best about Electric? After transitioning to remote work in 2020, Electric saved us! Whenever any of employees has an IT concern, Electric is easy to reach through the Electric app or Slack, and they always respond within ten minutes. Electric can remote into our employees' computer and usually fix the problem right away. They're also flexible with device types, and they've been a great partner. They're more cost effective than our former IT service provider, and we're way ...
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AU
Anonymous User
08/03/21
"Room to Grow"
What do you like best about Electric? I like the features and accessibility for Electric. What do you dislike about Electric? We need support bolstered with more techs; tickets lag to resolution. What problems is Electric solving and how is that benefiting you? We can run efficiently and have our day-to-day tech needs covered. Electric provides the human power we are unable to staff for internally at the momemnt.
SE
Shane E
07/29/21
"Could not be happier..."
What do you like best about Electric? Electric takes the work of five full-time employees and distributes it across their staff to provide a level of support that is unparalleled. What do you dislike about Electric? I have no gripes with Electric that are top-notch. If I had to say one thing, they only support 99% of the software we use. However, when you are talking 100s of SaaS products, some custom-built, that is more than acceptable. Recommendations to others considering Electric: Jump ...
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CH
Colby H
07/29/21
"Made a small team feel like a growing Enterprise!"
What do you like best about Electric? I love the onboarding process of new hires. Electric automates the whole onboarding process (depending on what can be done on their side) and makes things very simple. Support times for my team are fantastic, and all techs are very knowledgeable about IT needs. What do you dislike about Electric? There was a bit of slowness on the ramp-up with Electric and a slight miss-step with moving our Jamf Instance, but these are things that we're quickly ...
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DH
Denise H
07/29/21
"It has improved efficiencies having Electric!"
What do you like best about Electric? Customer service is exceptional. Our account manager is very helpful and makes himself available regularly to touch base with our team. What do you dislike about Electric? Only improvement I have recommended is a checklist for on and offboarding that you can physically click off once the task is completed. They are working on that functionality. Recommendations to others considering Electric: Great resource if you don't have an IT person or just want ...
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DH
Denise H
07/29/21
"It has improved efficiencies having Electric!"
What do you like best about Electric? Customer service is exceptional. Our account manager is very helpful and makes himself available regularly to touch base with our team. What do you dislike about Electric? Only improvement I have recommended is a checklist for on and offboarding that you can physically click off once the task is completed. They are working on that functionality. Recommendations to others considering Electric: Great resource if you don't have an IT person or just want ...
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