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Electric - Service Desk Software

Electric Reviews in July 2026: User Ratings, Pros & Cons

Powering your hybrid work setup, seamlessly and securely.

4

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Electric offers custom pricing plan

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Electric Reviews & Ratings

4

Very Good

Based on 73 ratings & 70 reviews

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Rating Distribution

Excellent

(33)

Very Good

(12)

Good

(11)

Poor

(6)

Terrible

(8)

Spotsaas Editor’s POV

Electric works best for fully remote teams that need IT support integrated with Microsoft Teams and Slack. Verify in your demo that remote issue resolution meets your response time expectations—Electric's strength is fast turnaround on common problems, but check whether your specific applications are in their supported list before committing. Key limitations to ...Read more

Electric pros and cons

  • Provides integration with collaboration platforms like Slack, enhancing communication and accessibility.

  • Fast response times and efficient assistance in resolving IT issues, leading to high user satisfaction.

  • Streamlines onboarding and offboarding processes, automating tasks and saving time for IT personnel.

  • Offers full IT support, including device management and security solutions, suitable for small startups to larger organizations.

  • Inconsistent service levels, occasional delays in resolution, and administrative errors that require follow-ups, affecting the overall user experience.

  • Limitations in application support, leading to challenges for companies with specific software requirements.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].