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Electric - Service Desk Software

Electric Reviews in May 2025: User Ratings, Pros & Cons

Powering your hybrid work setup, seamlessly and securely.

4

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Electric Reviews & Ratings

4

Very Good

Based on 73 ratings & 70 reviews

Rating Distribution

Excellent

(33)

Very Good

(12)

Good

(11)

Poor

(6)

Terible

(8)

Expert's Review

Electric has been praised by users as an ideal IT partner, especially for fully remote teams, with its seamless integration into platforms like Microsoft Teams and Slack. The convenience of quick response times and the ability to resolve issues remotely have been standout features appreciated by many. It's evident that Electric has succeeded in streamlining ...Read more

Electric pros and cons

  • Provides seamless integration with collaboration platforms like Slack, enhancing communication and accessibility.

  • Fast response times and efficient assistance in resolving IT issues, leading to high user satisfaction.

  • Streamlines onboarding and offboarding processes, automating tasks and saving time for IT personnel.

  • Offers comprehensive IT support, including device management and security solutions, suitable for small startups to larger organizations.

  • Inconsistent service levels, occasional delays in resolution, and administrative errors that require follow-ups, affecting the overall user experience.

  • Limitations in application support, leading to challenges for companies with specific software requirements.

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