8.7
Spot Score
eGain Chat Reviews in June 2026: User Ratings, Pros & Cons
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eGain Chat offers custom pricing plan
eGain Chat Reviews & Ratings
Spotsaas Editor’s POV
eGain Chat is a cloud-based customer engagement platform that enhances customer experience through streamlined service processes. Its multichannel support makes it suitable for businesses looking to unify their customer service efforts.Read more
eGain Chat pros and cons
Cloud-based platform
Enhances customer experience
Streamlines service processes
Multichannel support
Complex setup
Higher pricing tier
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Showing 11-15 out of 15
TD
Todd D
05/01/18
"Chat"
What do you like best about eGain Chat? I like the on screen alerts as well the ability to use frequently used phrases What do you dislike about eGain Chat?
AU
Anonymous User
03/22/18
"eGain"
What do you like best about eGain Chat? eGain has an outstanding platform! The chat functions make it super simple for customers to engage with CSRs and the analytics it can track is perfect for any business.
AU
Anonymous User
12/06/17
"Convenient "
What do you like best about eGain Chat? I liked that we were able to add our own quick chat responses. What do you dislike about eGain Chat?
AU
Anonymous User
11/06/17
"inadequate chat and cobrowse application"
What do you like best about eGain Chat? nothing at all, product is insuffiecient What do you dislike about eGain Chat?
JD
Jayesh de Chazal
09/11/13
Outdated, horrible usability
They may impress with reporting functions on paper but eGain 11 is horrible to use. It's incredibly that anyone would ever market such a user-unfriendly piece of garbage. It only works with an outdated version of IE and crashes frequently. It takes IT specialists at our company to figure out how to make it crash less.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].