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eFax - Fax Software

eFax Reviews in May 2025: User Ratings, Pros & Cons

Faxing made simple and mobile-friendly.

4.5

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Starts from $14.13/Month when Billed Yearly

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eFax Reviews & Ratings

4.5

Very Good

Based on 1571 ratings & 1012 reviews

Rating Distribution

Excellent

(991)

Very Good

(8)

Good

(4)

Poor

(1)

Terible

(8)

Expert's Review

With a wealth of positive reviews highlighting excellent customer service experiences, it's clear that this product's standout feature is its exceptional support team. Customers consistently praise representatives like Megha, Iraia M., and Elizabeth V. for their professionalism, patience, and knowledge, making interactions pleasant and effective. The prompt and ...Read more

eFax pros and cons

  • Efficient and friendly customer service representatives providing prompt and helpful assistance.

  • Knowledgeable and professional customer support available even during non-standard hours.

  • Customer service representatives demonstrate patience and go above and beyond to resolve issues.

  • Representatives are courteous, understanding, and provide detailed explanations as needed.

  • User interface is considered subpar or unappealing by some users.

  • Online cancellation process may not always be straightforward, leading to frustration for users trying to end their subscriptions on their own.

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Showing 41-50 out of 1012

CF

Clyde Fadhel

09/23/24

5 out of 5

Good customer service and support

Customer service is very responsive prompt and concise

A

Adel

09/17/24

5 out of 5

Good Customer Service

Steffan helped me to send one fax today which I've been struggling for the last three days and taught me a new method how to send a fax by my e-mail!

ML

Martin L

09/16/24

5 out of 5

Elizabeth assistem me in all the…

Elizabeth assistem me in all the matters I needed promptly and politely. The e-fax service works correctly and without any problems

RR

Rodney Robertson

09/16/24

5 out of 5

I had trouble with signing in today to…

I had trouble with signing in today to renew my account for another year. Your service agent Mariana S. was very polite and very knowledgeable. She was easy to work with and she took care of my problem. A pleasant service experience. She is an asset to your company! Kindest regards!

DD

Dionne Dickson

09/12/24

5 out of 5

Eria was above and beyond helpful

Eria was above and beyond helpful. Thank you so much!

A

astradwick

09/12/24

5 out of 5

Quick Costumer Service

Date of experience: September 12, 2024

CB

Chris Bonilla

09/11/24

5 out of 5

Easy to work with Customer Support

Very easy to work with this organization. The call back feature on customer support was very effective. No need to wait on hold, and they answer your questions right away. Thank you Minh for helping me out today!

NM

NIKOLA MCLEAN-HALL

09/11/24

5 out of 5

Great customer service

Great customer service, very helpful. A+

KM

kathryn morgan

09/06/24

5 out of 5

prompt service

prompt service. professional customer service and the ability to speak with an individual. Thank you.

CW

Charlie Whitfield

09/05/24

5 out of 5

Iraia

Iraia, is the customer service human who assisted me. She was amazing, knowledgeable, professional and kind. I appreciate this so much, especially in a time like this.