Dropbox Business Reviews in May 2025: User Ratings, Pros & Cons

Poor Customer Support

I've been a regular paying customer for more or less 10 years, and the first time I really needed their customer support, what I received was a poor response after more than a month of waiting for some kind of communication. My account was suspended with no previous communication and they accused me of violation of their terms, which I reviewed after my account suspension and I couldn't quite grasp on what was the actual reason. It's worth saying that I tried to reach them dozen times, ...

BEWARE: Your dropbox files are not safe.

BEWARE: Dropbox can lock you out at any time. I just lost 20 years of business files with absolutely no warning. They have no phone number and ingnore all requests for support. Get your files out of there and run away as fast as you can.

They want me to pay for space to put…

They want me to pay for space to put files into a folder shared with me by a client. Once I do this they want to then NEVER allow me to delete the file and close my account. Essentially trapping me forever into a yearly service fee. HORRIBLE - TERRIBLE - RIP OFF - MISERABLE - The FTC needs to become aware of this.

No telephone support for basic users

No telephone support for basic users. I am a very competent computer user; however, their software is NOT intuitive. If it was, no problem. However, they do not even have Chat! STAY AWAY!

Easily the worst customer support I've…

Easily the worst customer support I've ever experienced with any online company. I have been with Dropbox for 6 years and really liked the service, but now all I want to do is leave. The Dropbox client is eating up the space on my hard drive - from 400gigs of empty space to 5 Megabytes in less than a day. My computer has become unusable. Customer chat is unavailable and email support's answer - after 25 hours - is they will kick it up to tech support. 3 days later and at least 10 emails ...

I trusted you with my lifeswork and you are ruining it for me.

Hi! I am very frustrated, since I have been trying to get in contact with you in several ways for a while. I cannot get into my account, it says "this account is disabled". Can you help me, I trusted you with my lifeswork and now I am for some reason shut out? I have send messages on messenger and though the support system (2 times). This is a matter of trust and decency. You should live up to the standards you say you set. You set a very bad example for other people, saying its ok to steal ...

I have been given insanely bad support

I have been given insanely bad support. I paid(have receipt of payment) for a Pro account back in April. All was good until a few weeks ago. About 3 weeks ago I started receiving the following message: "Your Dropbox is full! Upgrade to get more space." I have 2 terra bytes of space I paid for. Support refuses to acknowledge my problem. Over the past 3 weeks, I have wasted hours and hours of my time trying to get this resolved. The numerous responses to my request invariably end up with ...

Takes up all your storage on your…

Takes up all your storage on your devices. Absolutely useless. Meant to be a cloud so why does it still use up my phone storage?? As I say Absolutely useless. WOULD DEFINITELY NOT RECOMMEND!!

Pésimo

Es prácticamente imposible hablar con alguien, me has estado cobrando y no hay manera de suspender la cuenta. La opción no es nada clara y la sección de ayuda te lleva a un laberinto de artículos que no contestan a ninguna de mis preguntas.

Support ignoriert / Dropbox.com wurde gehackt?

Hallo liebe Community, Ich bin Dropbox-Plus-Nutzer und habe seit dem ein auf den anderen Tag kein Zugriff mehr auf mein Account. -Account disabled- heißt es. Ich nutze dieses Konto geschäftlich. Seit dem 18.8.21 warte ich auf Antwort des Supports. Bis jetzt vergeblich. Auch wurde in der Dropbox-Community dieses Anliegen von mir in Form von einem Thread erörtert (wie viele anderen Nutzer auch bei ähnlichen Problemen, wurde denen innerhalb kurzer Zeit geantwortet!). Der unterschied: Mein Post ...