Dropbox Business Reviews in July 2025: User Ratings, Pros & Cons

I had an easy time using their website…

I had an easy time using their website and application. It was pretty fast transferring all my documents to my Dropbox and also some photos. It is safe and I love using it.

Dishonest business behaviour

First of all you get lured in with a ad that promise you absolute free web storage...after 2 clicks you´ll find yourself on a site which gives you 2 payment modelsone cost you about 20,- bucks, and the second around 39,- a month, so what is free about that ? ...well what kind of a shady business behaiviour is that ?

Quite disappointed.

Quite disappointed.Our company got charged $120 for Dropbox' services.Unfortunately, we do not know who started this contract.Their tool to find out which account is connected to the transaction did not help.Their support line and Sales team are telling me to visit their support page.Whilst their support page is only accessible to people who have an account.Asked a Sales rep for a phone call, but they never ended up calling. How is one even supposed to cancel their services?

I have been using Drop Box for sometime

I have been using Drop Box for some years now and have found it to be a simple to use and relatively pain free system. The problem is DropBox Teams account has a minimum of 3 licenses when I only really need two. So I am paying a lot more than I need pay.I also find the system slow when I am uploading huge amounts of data.I think a lot of the reviews I have been reading are harsh. Certainly better than using some dodgy Chinese app.

Lousy customer service

Nice fast android app. Runs seamlessly in background. A number of features don't seem to ever work properly however and the customer service is about the worst I've experienced from a pay-as-you-go software company. Plan on spending a couple of weeks going back and forth with entry level support reps asking for screen shots. No ability to get your problem resolved now. Shame on you Dropbox!!!

Scam site.

Scam site.. These people took away all my money. It was a painful experience with them. But I just got back my refund with the help of Mrs Linda . Feel free to email her on.... (lindamosley 4567) g mail

Dropbox are not a company I would place…

Dropbox are not a company I would place faith or value in with paid services or security of your data. My account was hacked and all of my data was uploaded to Dropbox and removed from hard drive by choosing the new option launched this year (I do not recall doing this). Then my passwords were changed to Dropbox (not by me). As my project was terminated related to COVID, I suddenly lost access to my email only to discover the passwords to Dropbox weren’t working. Dropbox after dozens of ...

Dropbox frequently locks up.

When uploading multiple video files they have to upload one at a time otherwise Dropbox locks up. Also, when uploading a folder there is often an error. You really need to monitor Dropbox closely to make sure everything uploads and downloads correctly.

Simply put the app itself is ok but…

Simply put the app itself is ok but there is no customer service at all except through email which in our case ended up taking 3 months to resolve an issue that would have taken 15 min to resolve if there was just a live person to talk to. I’m actually surprise they are still in business. Stay away. We moved everything to a competitor platform

Companies should not be allowed to be…

Companies should not be allowed to be in business if they do to offer human customer support. There is no way to solve my problem with Dropbox other than to talk to a tech person at the company. My advice to everyone is to get out of Dropbox as soon as they can before they have a problem.