Dropbox Business Reviews in July 2025: User Ratings, Pros & Cons

Terrible

Terrible! Don’t do the free trial- it’s not free. They make it impossibly hard to cancel so you can’t get the money back.Total scam!

Mediocre

Very expensive for what you get. The business plans are borderline scams. The upload is VERY unreliable for people with slow internet connection on my team. Including VAT, they wanted to charge around $2000/year for my small team to use the service for the most basic business model. Go to cloud and get a better service for 5% of the cost. Please do it.

I used to love Dropbox

I used to love Dropbox, recommended it to everyone, then suddenly my photos weren't uploading. I got all sorts of explanations from the Help desk but nothing that worked. I'm downloading everything today and closing my account. I have lost some priceless photos.

Outrageous

Outrageous! I’ve cancelled my account since May, still being charged and have everything even dejecting the account. Nothing seems to work! Never had a problem cancelling subscription before l

I wish I had never heard of Dropbox

I wish I had never heard of Dropbox. I downloaded it to receive files from my software company. Automatically synced my entire computer and all of my documents disappeared. They are not on my computer or dropbox. Has messed with all of my companies software and been a complete nightmare. Support keeps giving me the runaround. Complete trash program. It has been 2 days and I still do not have any of my files.

They auto renew without notification…

They auto renew without notification and charged 20% more than the advertised rive. When I contacted support about it they told me that they cannot help as they only do technical support and it's against policy.I have an Microsoft 365 account with 1TB of storage, time to migrate and walk away from this crowd.

No customer service

The customer service is truly non-existent. I paid monthly for a Pro account, but was only able to sign into a Basic account. I tried numerous times to get help and spoke to some nice people - who couldn't help me as they didn't work in that department. Every time I signed in, I showed as a Basic account which gets me zero support. I can't even cancel the account that I am paying for...

I have used Dropbox for years

I have used Dropbox for years. It used to be great with quick customer support. Recently I reset my computer and installed the app again. I was shocked when I saw a message that I had gone from 1 TB to 2 TB over night. I searched for solutions on their website but couldn't find anything so I emailed customer support for help only to get a copy and paste of the exact same instructions I told them I had already followed to no avail. I emailed Dropbox again over 24 hours & still nothing. After ...

There is no live support and they do…

There is no live support and they do NOT care to get you held on the chat line.Fill in a ticket and wait. So your busines had better not be on hold cause it drags out.................

Tricked me into paying 199 GBP

They kind of tricked me into paying 199 GBP just because I wanted to see several photos that were sent to me from Dropbox because I had to sign up for a Professional account to be able to do it. Oh yes, they sent me 1 reminder over a week before they charged me so they’re in full right of course to charge me, but they make it very difficult to find out on their website how to cancel the subscription so I ended up paying 199 GBP 😰 Dropbox is definitely not the company it used to be, stay away!