Drift Reviews in July 2026: User Ratings, Pros & Cons

Drift drives real-time conversations

What do you like best? I love the way Drift enables our organization to interact with web visitors, even when we're not present. More than a chat solution, Drift is a conversation generator. The ability to seamlessly integrate bots, live chat, and scheduling solutions makes it easy to take a quick question all the way through to a sales meeting. What do you dislike? I'm looking forward to the development of additional integrations with other software platforms we use. Existing ...

Drift helping our pipeline

What do you like best? The best part is that after setting up the bot, our lead conversion has skyrocketed. With constant development of the bot, we are able to serve our leads and customers with a more personalized grip and more importantly when the visitor wants to be helped. Giving space and time for the lead to work out the problem through conversation in their time schedule has been found profitable. For someone who works in sales, I have been able to help people in right time ...

Our review after having 800 conversations using Drift

What do you like best? We were among the first to use Drift. It didn't replace an existing chat client for us. And there is good reason for it. Drift was free. Plus we didn't need any onboarding to use the chat program or the playbooks. It is probably the easiest software we've ever relied on so much that has been so easy to use in the beginning. We've now grown with the product and are using more features. We make lots of websites that help companies and primarily their sales teams ...

Drift - the best marketing investment Wicked Foods has ever made

What do you like best? Drift is a highly effective online conversion tool. It was easy to implement and learn how to use for our team members. The recorded live chat transcripts help us learn what works and improve continually. New features such as calendar and email integration are giving us new opportunities to deepen our customer relations. What do you dislike? Keeping up with the new features - definite FOMO effect if I don't put the extra yards in to learn how to incorporate these in ...

Drift is lightyears ahead of other chat platforms

What do you like best? The ability to take livechat & bot chat experience and connect it to normal navigation (ie: page menus etc is amazing. Any time that I need help drift has the answer and even provides additional recommendations too. We moved over to Drift because we wanted to increase the conversion rates from the forms being submitted. Chatbot playbooks have been a natural way for us to do this. What do you dislike? Would love to see more emphasis on the HubSpot integration. The ...

Conversational Marketing Made (somewhat) Easy

What do you like best? In just a few months, Drift has become one of our leading sources of sales opportunities. During business hours, Drift's Chat Bot quickly qualifies visitors and passes the best to the sales team. Offline, the Chat Bot qualifies, answers simple questions, and also sets up sales meetings with potential customers. Prospects like getting their questions answered quickly without filling out forms. Top Reasons we Love Drift: * Combining the Drift Chat Bot with live ...

An amazing platform for connecting better with my customers and pipeline

What do you like best? I am having more conversations and setting more sales appointments than ever before. The mobile app helps me stay connected to the conversations folks are starting on our website. This platform connects to almost everything very well (like Salesforce, HubSpot, Marketo, etc... but it seems like they are eating those platforms lunch on usability. It's just a beautiful product to use. What do you dislike? With the rapid pace of development, it's hard to complain ...

Conversations > Forms

What do you like best? Not only is the user interface fluid and easy to use but the setup to test out how it works on your site is seemless. On top of that the integration with notifications and customization within Wordpress made this one of the easiest tools I've ever setup and configure for my site. What do you dislike? I wish more sites would focus on features around one objective like drift does so the only thing I dislikes is that other tools aren't copying the model and setup that ...

My Go-To Chat Tool for Several Reasons

What do you like best? There is always something special about a free, entry-level version of a product. With Drift, you get more than the typical lite or stripped down version. It is really awesome to be able to utilize their customizable branded chat on any website I create. It goes along way in providing even more value to my clients. Love it! What do you dislike? I have no complaints. If you want to add amazing capabilities, these guys have *many* to offer. Recommendations to others ...

Drift is everything we were looking for in a live chat platform!

What do you like best? One of the best features of Drift is the mobile app. This ensures we don't miss a lead and can communicate with our clients no matter where we are. The automatic messages drift sends to customers is also a key feature our company enjoys. What do you dislike? It's not easy to see who is on what page of the website. I've used other live chat platforms that have much stronger analytics. But for our small company who's not selling a product, Drift works great! ...