Drift Reviews in July 2026: User Ratings, Pros & Cons

Drift is absolutely brilliant.

What do you like best? Drift's ease-of-use, design and pricing makes it whole lot better than other live chat platforms such as Crisp, Freshdesk and Intercom. The amount of features you get in the Free plan is amazing, so I would recommend to anyone who's on a budget but wants the same features you would expect from paid software. Drift Help is my new favourite feature of Drift and helps a lot of my clients. What do you dislike? The speed of the dashboard could possibly be slightly ...

When you need pipeline coverage, Drift will help get you there quickly.

What do you like best? We tested Drift during Q4 2017 and deployed on our large English language site with one product range in January, adding a second product group in February. Then, we started Drift in Spanish and Japanese (on the specific language sites. In the 10 weeks since our start with Drift, Ipswitch sales team members have generated $629,478 in pipeline coverage via 63 MQLs and 48 opportunities created. With our playbook, the Drift chatbot has effectively dealt with 100s of ...

Drift connects me to website visitors 24/7 and now I have it, I couldn't imagine going back

What do you like best? Drift integrated into my WordPress site and was up and running in 15 minutes. Setup couldn't be any easier! From then on it has given me a new communication platform that I now use in preference to email. Need to contact me? Go to my site and use Drift! I get a conversation rather than back and forth of email and it helps drive traffic. If I'm not there then we can use legacy email. The mobile app allows me to answer questions, generate leads, and get real-time ...

Excellent so far with more features to explore

What do you like best? The basics of the Drift platform are very intuitive and easy to use. Integrating with other systems is simple and if you have any questions the Drift team is always very quick to respond in their built-in support chat. What do you dislike? Understanding the additional/non-basic features is a little tricky. Like the email marketing etc. The help material is very good around the basics but misses a few key questions. Because we are operating in more than one time ...

More revenue, a lot faster, from the same number of leads

What do you like best? Drift has allowed our sales team to communicate, qualify, and close leads without forcing everyone through the same funnel. Don't get me wrong, sales funnels are still highly effective, but we always knew there were leads who were ready to be sold to on day 1...we just didn't have a mechanism for allowing these sales-ready leads to "raise their hand." Drift made this "hand raise" possible, and as a result we're closing more leads much faster, and we haven't had to ...

Drift helped us increasing our Sales funnel and get qualified Leads to our Sales Team in seconds

What do you like best? With Drift you can easily qualify Leads at a stage you are not even aware that they exist. Having Playbooks in place for all your different Landing-/Subpages guarantees that at each point of your funnel, the chat functionality can add extra value to your prospects. The conversations are 100% customizable, so you can always be sure that the right questions are asked at the right point in time. Furthermore, it gets easy for our Sales team to schedule calls with ...

Drift has enabled Swipii to convert more web traffic into real conversations, leads and sales

What do you like best? Drift has enabled our business to filter out the huge volumes of traffic coming to our website so we can focus on prospects that are truly interested in Swipii. Using Drift we can ask those all important pre-qualifying questions that determine very quickly if a business is a good fit for our product - and once we identify these hotter prospects we can jump in and start having real conversations. What do you dislike? My only dislike is in essence a positive - Drift ...

Higher Engagement with Your Best Prospects

What do you like best? Being able to make sure the sales team only interacts with the best fit prospects makes sure we have more engagement with the leads that will become big deals, and at the same time being able to automate interaction with the lower value leads. What do you dislike? Needs to be more complete - they have branched out from just conversations to now email and added some reporting too... I'm looking forward to having even more capabilities. Recommendations to others ...

You have questions? Drift has answers

What do you like best? The platform is growing at an impressive rate, so are the available features and releases that occur on a monthly basis. We are an agency partner and love exploring the capabilities of the platform with our own clients, getting our prospects excited about engaging their website visitors to start a conversation. I have worked with industry competitive marketing automation platforms which require 10x the effort, for the same result. What do you dislike? There is an ...

Drift is so much more than just live chat

What do you like best? With a community of over 300,000 RapidMiner users, there's no way that a legacy live chat box was going to work for us. We use Drift bots to engage our users, answer common questions, and offer human help when needed. Behind the scenes, the bots ask some qualifying sales questions so that we know where to invest our limited resources. The end result is that we're able to help our users 24/7 while uncovering users who are ready to have a sales conversation with us. ...