Drift Reviews in July 2026: User Ratings, Pros & Cons

Persevere, it's worth it!

What do you like best? The chat bot is an excellent way to pre-qualify visitors to our website and once you get the hang of it is actually fun and easy to use. What do you dislike? I'm still fairly new to the product so I haven't found anything I don't like yet. I have about 6 bots built and running perfectly! Recommendations to others considering the product Creating the first drift seems overwhelming at times but stick with it because it is so worth it. Once you create your first drift ...

A truly innovative tool with a great support and sales team

What do you like best? The people at Drift have been extremely helpful throughout the process. Any time we have new projects including Drift, their team has given us great guidance with the onboarding and campaign setup. As a marketer who is primarily focused on lead generation, Drift is a perfect tool for almost any site and landing page. It has increased conversions significantly on our Drift-enabled programs. What do you dislike? There are some functional limitations with the tool, ...

CEo & Founder of Digitechy.com

What do you like best? I like that it's a user friendly back end and it's a powerful front end in terms of bringing a real speed to lead solution to any B2B website What do you dislike? I really can't say I dislike anything, could they have some additional bells and whistles like click to call on playbooks, sure but most of it's solution is right on point for b2b prospecting. Recommendations to others considering the product If you are a b2b company that needs every qualified lead that ...

Using Drift just makes sense...for almost all businesses

What do you like best? The ability to go really in-depth with your automated bots and having them change messages based on IP address, frequency of visits, keywords in answers, etc. It really gets the creative juices flowing and helps you deliver a quality customer experience. What do you dislike? Not much. I guess there is a bit of a learning curve as you get started. However, the team is very supportive, and after you hit that curve, you're good. Recommendations to others considering ...

My favourite marketing tool so far

What do you like best? The mobile communication plus marketing automation. This platform sticks to what it is and integrates with other platforms rather than trying to be everything to everyone. A real leader and proper sales tool. The fact that you can have a mobile sales team and still have access to live conversationas when the bot is online or jump in to start a conversation from live view make this portable, powerful and professional. The combination of sales, marketing and ...

Our Customers Now Have A Better Experience

What do you like best? With a Drift chatbot, our customers have a significantly elevated experience. First of all, our customers engage with us when it suits them. Rather than waiting for us to respond to our contact form, customers get answers to their questions immediately, while they’re in buying mode. Plain and simple, this means customers spend less time being frustrated, and we lose fewer time-sensitive leads to our competitors. Secondly, conversational marketing allows our ...

Where marketing and sales coexist

What do you like best? Drift is constantly raising the bar as a product and for its consumers. Their laser-sharp focus on customer-centric features makes for an intuitive and fun experience for both the creator and the customers that interact with it. Their playbook builder is super easy to grasp, and their customer success team is exceptional when it comes to asking questions or getting you geared up. What do you dislike? Since Drift is a startup, sometimes things break - but even then, ...

More Than Just Technology: Great Team and Cutting Edge Innovation

What do you like best? The technology is great, but the stand out in any tech company for me (especially MarTech is the team supporting the technology. I'm a strong believe that people make an organization great (because they BUILD and SUPPORT the tech and the entire team at Drift really practices what they preach. They ship lightening fast. They care about their customers. They care about the results. They care making companies more money and moving conversations to the beginning of the ...

Awesome Product! Six Stars! ******

What do you like best? Drift is a great customer communication tool, and it's free to get started. For more advanced features, you can easily upgrade to a paid plan that will scale with your business. The company is run by a great team and is always very helpful and informative. What do you dislike? There are no glaring issues at this time. Drift really takes customer feedback to heart and is quick to correct any bugs that are brought to their attention. Recommendations to others ...

Conversational Marketing At Its Best

What do you like best? The Drift team providing an amazing onboarding experience and were with me through all stages of the implementation to answer questions, solve problems and take ideas that I had to make the product better to their development team. The tool is easy to use and continues to grow to offer a wider variety of conversational marketing functionality. What do you dislike? The only thing I don't like is that I don't have the specific ability to set my personal online and ...