Drift Reviews in July 2026: User Ratings, Pros & Cons

Very impressive website customer interaction solution

What do you like best? The Free version of the drift integration is very feature rich. Documentation is very exhaustive, I had to contact support with a query which was very quickly answered and the Drift employee that got in touch were very responsive and helpful. The implementation of Drift is extremely easy to setup and hugely customisable (Both in terms of look and actions. What do you dislike? I have no complaints with my Drift implementation which cannot be explained by using the ...

Best chat service on the market

What do you like best? We have increased our new chat requests significantly compared to other chat tools we have used in the past. I like the playbook feature that allows you to control when and where the chat pops up. Setup is straightforward and the customer support is amazing. The branding options on the standard plan are great. What do you dislike? If a chat is missed it leaves the customer hanging. I wish there was an option to auto notify the customer after a few minutes of no ...

Awesome bot that is already bringing in leads! Just wish for more personalized support...

What do you like best? The bot has so much functionality, between the different playbooks that we can have going at different times of the day or on different pages, the customization between types of companies (the fact that we're using this as a B2B company when it seems more fit for a B2C, the easy scheduling of calls with our sales rep (once we input the calendar feature, we immediately got 3 meetings scheduled, and how sleek it looks. What do you dislike? It is rather overwhelming at ...

Corporate use | Amazing Benefits

What do you like best? The ease of access to potential clients! I have access to speak with clients who are visiting my site who might not normally fill out our questionnaire. This is a chance to have a personal touch with a client. Extremely beneficial for any sales position. What do you dislike? Challenges i have seen thus far are; I wish I could secretively drop in to the conversation rather than notify the client that i join. I'd like to have the opportunity to show that notification ...

The interface and flow are well done

What do you like best? Drift has made it simple to build an automated chat bot. I appreciate the easy and the flow of the site in building out different playbooks. The site really helps create, change, and test different bots to get the best results out of the platform. I am extremely happy to have found this tool. What do you dislike? I do wish the reporting on the site was more intuitive. Changing details are easy, but seeing how those changes affect the conversion rate are not. There ...

A fan as an Agency Owner

What do you like best? I love the fact that I can conversationally request information from our clients and prospects to help them take high priority actions. By triggering specific questions and providing answers that they can select, I can guide our clients to take actions which are most likely to serve and support them. What do you dislike? I dislike the rudimentary integration with Infusionsoft and would love something more tangible than Zapier. Although Drift allows me to ask our ...

No Assistance or Support. AI doesn't even function well for them

What do you like best? I like the concept of the product, but so far I haven't experienced anything that I like about it's actual functionality. What do you dislike? Dishonest sales process that promised a dedicated customer success team member to assist with the integration and launch. Instead, it's impossible to reach an actual person and the only onboarding assistance is a series of automated emails that don't even come in a sequential order, each containing several random links to ...

Great Product, Easy to Use, and Valuable Info

What do you like best? This is an extremely easy to use web and mobile application that allows you another connection to prospect inquiries. It is easy to setup and use, and it is robust enough at entry level to run on a trial basis for several months before you start to pay for it. Everyone knows the value of being able to ask a question without being bombarded with sales calls. Great App. What do you dislike? There is nothing in this product that I dislike. Recommendations to others ...

Next Level Website AI

What do you like best? I really like how tailored you can make each Drift conversation. They can be really complicated and tailored to individual pages on the website. What do you dislike? I didn't like that I couldn't move the bot around on the page, perhaps have it pop up in the middle, top corner, etcetera. I'd have also liked to be able to embed a form into the pop-up vs just having the conversation. Recommendations to others considering the product It's best with a more ...

Easiest and simplest and greatest Live Chat widget I've found!

What do you like best? Such easy installation - the total installation time was minutes, and my Live Chat was setup and ready to run on my website. I had prospect engaging with me on my first day of being live. The Android app just works - it's simple and it works. What do you dislike? The Live Chat availability could be better. It's either manually set, or based on timing - I'd rather it was based on when I had the window open, a piece of software open, or was actively sitting at my PC, ...