Drift Reviews in July 2026: User Ratings, Pros & Cons

Brilliant Concept - Interactibe Bot

What do you like best? We love how the ai bot creates more interaction on our webpage. It gives a feel we have a live person chatting to our clients and have set it in such a way it produces good quality leads. What do you dislike? Nothing i have used many bots and chat programs and by far drift is superior in many ways to any of them Recommendations to others considering the product It is the best decision you will make especially if you are a growing business. Having a chatbot through ...

Good approaching great

What do you like best? Drift saves a lot of valuable time for lead generation by auto answering support issues. What do you dislike? Conversations can get lost in the mix if no one types a key phrase. What business problems are you solving with the product? What benefits have you realized? More qualified leads for our salesforce.

Great marketers sub par product

What do you like best? It’s a basic chat product with the marketing veil of having created a new category. It’s literally a chat widget on steroids. What do you dislike? They launched too many features too fast and they aren’t very good. Reminds me of hubspot 4-5 years ago. It’s also a pain to effectively integrate w crm systems. Much easier to use hubspot a basic chat. What business problems are you solving with the product? What benefits have you realized? Consumer chat.

The market leader in conversational marketing

What do you like best? Drift is chock full of useful features, integrations, and wow moments. Beyond the ability to build engaging, flexible, automated playbooks that increase lead capture rates and greatly shorten the sales cycle, Drift goes above and beyond by providing tools like their Chrome extension, which adds email/activity tracking, in-email scheduling, and agent assignment as soon as a prospect hits our site. It's amazing. What do you dislike? Drift is still working on solving ...

The best solution for a small business

What do you like best? First of all, Drift's business model that allows small companies who don't have lots of operators and customers to provide customer support on the website for free or at low cost. But also, Drift provides an own app (and not some Jabber-like geek solution so I can be online all the time even if I'm not at my desk and to be sure I'm not losing customers from other time zones. What do you dislike? Honestly, I don't know what to say here, Drift covers all of our needs ...

Great chatbot solution

What do you like best? Powerful features and easy to setup for first time users. Has immediate impact on lead generation once implemented on websites. What do you dislike? No complaints so far, new features are being added regularly and the communication and support is great to keep you informed or to help out if you get stuck with anything. What business problems are you solving with the product? What benefits have you realized? Is a better solution than just using static web forms. ...

This is a amazing tool to have great conversation with our client's and prospect.

What do you like best? What I loved most is when then our prospect has the ability to book an appointment with me and the way they can leave a message at the same time. What do you dislike? None so far! I'm just a new user of Drift and try to maximize my time to learn more about it. What business problems are you solving with the product? What benefits have you realized? We provide solutions to our prospects and business owner to run their business using a software. We also provide a ...

They're plugin is great but I noticed a…

They're plugin is great but I noticed a slow down in page loading times. My setup was Genesis framework with Gutenberg, I wanted a clean setup with no bloat, prior utilizing Drift my page loaded in under 2 seconds. This went on to 8 seconds with the plugin set up in the back end. Since then I've switched to Astra, will give it a try again with this theme and then try on Genesis again. Overall, its a great service, the options and look of it looks great on my page. Will recommend Drift to ...

Great Service!

What do you like best? I love being able to interact with my clients while they are visiting my website! It's really cool to see what page of my site they are on and the questions they are asking. This will help me develop better copy for my site in the future! What do you dislike? So far, nothing! It's sometimes difficult to answer questions fast enough, but that's a human error not Drift's fault at all. What business problems are you solving with the product? What benefits have you ...

Just awesome!

What do you like best? Bot playbooks and lead qualification features are just awesome. We love it! What do you dislike? Nothing so far. We're loving our experience with Drift. What business problems are you solving with the product? What benefits have you realized? Automatic lead qualification, segmented messaging, reducing agent time on chat.