Drift Reviews in July 2026: User Ratings, Pros & Cons

Such a great and helpful tool!

What do you like best? I am still new to Drift but absolutely loving it! Such an easy tool to use and great to be able to communicate with potential future customers real time. What do you dislike? As mentioned above, still new to drift but don't see anything that I dislike about Drift! All around happy with this tool! What business problems are you solving with the product? What benefits have you realized? Being able to communicate right away real time with potential future customers.

Fine functionality but not exceptional

What do you like best? It's a great tool for connecting people who are already on our website with someone on our sales team, and the notification system is pretty good. The info about the site visitor that it collects is usually pretty accurate. What do you dislike? The system, especially the mobile app, can be really glitchy and is definitely not user friendly. The web app is fine, but when we need to be responding to Drift messages after work hours, the mobile app can be really ...

So far so good

What do you like best? The onboarding process has been great. We've had 2 calls to create our first bot and their chat support has been fantastic as well. All of my reps seem to be excited about Drift which makes this process even easier. What do you dislike? I would prefer to have the ability to call a support person vs just chatting, but that seems to be standard for most sales platforms. What business problems are you solving with the product? What benefits have you realized? We ...

Excellent customer facing chat

What do you like best? Integration with website super simple and directly integrates to slack for easy chat management. What do you dislike? API updates caused an issue with WordPress integration. What business problems are you solving with the product? What benefits have you realized? Support chat is now seamlessly integrated to our website and product.

Next gen sales enablement

What do you like best? With so many good features, Drifts to cut out the static that comes to your website is truly amazing. When someone schedules a meeting through drift they are ready to talk business. It also allows you to have lots of fun with prospects before ever having a call. What do you dislike? More email integration and options are needed. They are getting there, but the ability to control the email conversation more is needed. Clearer email tracking too. Recommendations to ...

Great Software for direct connection with potential clients

What do you like best? Incredibly easy to use.Very user friendly What do you dislike? At this point I haven't found anything I don't like. Recommendations to others considering the product Great tool. Very very easy to use. What business problems are you solving with the product? What benefits have you realized? We are able to set meetings with clients without even being on the chat. This is amazing

Decent product, weak support

What do you like best? The app interface is highly performant and intuitive. What do you dislike? Drift told me explicitly, several times, that my Drift help articles would not be indexed by search engines. Then, as I'm leaving Drift, all of a sudden they are indexed. Apparently there is a huge disconnect between Drift's internal teams. Recommendations to others considering the product Drift doesn't understand SEO. What business problems are you solving with the product? What benefits ...

Drift is very easy to use

What do you like best? Its ease of use is incredible. and the fact that we can route messages to region specific team members is very helpful. What do you dislike? The only downside is that sometimes the Drift bot will come in to quickly Recommendations to others considering the product It is very easy to use and you should look into it What business problems are you solving with the product? What benefits have you realized? It allows us to answer one of questions for current customers, ...

Best tool for freelancers

What do you like best? Has a free plan with a lot of features that allow a little business and freelance to begin the direct contact with users costumers on on line support. What do you dislike? Maybe I miss a paid plan between the currently free plan and paid plan. I think is a big step and not allow a smallest organizations to access by paying to more features. What business problems are you solving with the product? What benefits have you realized? Drift is a global solution that ...

Great service, wish there were more options

What do you like best? There's simply no easier way to increase website engagement. What do you dislike? There seems to be quite a jump in both price and product features between the package options. Would love to see more options in-between. Hard to justify the price jump when I don't need to use all the features. Recommendations to others considering the product Really consider the upper package. It is very pricey, but the insight it provides is ridiculous. I regret us not going for ...