Drift Reviews in July 2026: User Ratings, Pros & Cons

Increase conversions with live chat

Drift allows customers to message you immediately, on any device. Instant live chat allows businesses to better serve their customers, and helps increase sales. There are some excellent premium options available, however their core offering is completely free. I have tried a dozen other live chat providers, however Drift remains my favourite - which is why I recommend Drift to all of my customers.Andrew, Total Website DesignTotalWebsiteDesign.co.ukGoogle #1 for “Worthing Website Design”

Get The Job Done

What do you like best? From a sales perspective, Drift makes it easy to be able to communicate with potential clients on our website. They alerts are instant, and can be accessed on my phone or browser. The lead routing is seamless as well, great tool. What do you dislike? There is a feature that shows live visitors on each page of the website. This is more of an ask than a 'dislike' but it would be nice if they were able to pull any information on the people that are on the website, ...

Cool, but not effective

What do you like best? I can see when my prospects hit the site in real-time and I can see what page they're on. What do you dislike? Engagement is extremely low. No one really engages. Recommendations to others considering the product It's a start, and a nice addition to your tech stack. What business problems are you solving with the product? What benefits have you realized? The benefit is that if they do engage, I can understand what brought them to the site and what questions ...

Amazing customer and prospect engagement software

What do you like best? Drift is the ultimate software for engaging with prospects on your site. Using Drift's great U/X you can create very targeted and personalized flows very easily. What do you dislike? The on-site widget takes long time to load and is super heavy. Recommendations to others considering the product Prices for premium plans are increasing What business problems are you solving with the product? What benefits have you realized? Improving conversion on-site, shortening ...

Lack of support for european customers

Lack of support for european customers, we integrated them and moved to Intercom... our US team where quite ok with Drift, but in EU no help to find

Best chat solution, by far!

What do you like best? Not only does Drift give us chat, it also integrates beautifully with our entire sales/mar-tech stack! What do you dislike? Could include limited chat bot capability in free/freemium offering? :] What business problems are you solving with the product? What benefits have you realized? Customer engagement, website conversion and conversation generation!

Excellent for automating company size validation; unsure about helping sales productivity

What do you like best? Built for modern API driven companies, excellent sales support and they keep adding ned functionality What do you dislike? Their conversational sales functionality did not improve our conversion - drift could have increased our success by offering more engaging and intrusive best practices education Recommendations to others considering the product They have a ton of interesting features, but not all are world class yet. Make sure that the one your business depends ...

I Was Skeptical at First but Now a Believer

What do you like best? Its perfect for the small business. We like how we can hand off conversations, set ourselves as not available and having a moble app helps What do you dislike? There seems to be a delay with the mobile application. I also wish I could see when the visitor is typing on the website from the mobile app. What business problems are you solving with the product? What benefits have you realized? Generating leads and capturing site analytics.

Love Drift for its ease of use

What do you like best? Drift is one of the few integrations that works easily with a content security policy. Great calendar system that in many ways works better then Calendly. It’s free teir features are great for getting started. Really allow you to grow with it. What do you dislike? The google chrome extension doesn’t always notify me when a user is on a site. The slack extension works well but can be a problem if worried about the total number of apps you have open. What business ...

Great tool!

What do you like best? It has been a great tool for capturing visitors' attention right on the spot. The quality of the leads you get is great because they've already shown some type of interest by just being on the website. It's also a great tool for customer service. Very efficient and versatile! What do you dislike? I think the format can be improved so you don;t have to switch between the live view page and the chat page to continue chatting with the website visitor after the initial ...