Drift Reviews in July 2026: User Ratings, Pros & Cons

The darling of the industry

What do you like best? Completely sold on conversational marketing, and no one does it better than Drift. Fantastic support too. What do you dislike? I don't like that it breaks our bizible tracking. Can't wait for there to be an integration to solve for that. Recommendations to others considering the product: Get it! What problems are you solving with the product? What benefits have you realized? Booking more meetings for our sales team; doing a better job of engaging the traffic on ...

Drift is the Marketer's Ideal Chatbot!

What do you like best? Drift is a robust, clean platform that is super easy to work. The caveat to that is that you have to get the hang of it first! The previous chat builder was tough to work with - not very intuitive and lots of scrolling up and down, back and forth (think vertical, with everything jumbled together. They've just introduced a new version that is horizontal and much easier to build a chatbot with! When implemented on the website, it looks clean. Love that it has a ...

Unable to tag team members

What do you like best? Automation flows to categorize and qualify leads. What do you dislike? I can't tag team members in an internal note. This is primary to any CS platform and it's curious that Drift does not have this. What problems are you solving with the product? What benefits have you realized? Quicker response to leads and better qualification.

Marketo & Drift - Great together

What do you like best? Drift is enabling us to actually convert anonymous traffic into database on our website and to surface relevant information to our web visitors. The product itself is extremely easy to use and the time-to-value was astonishingly quick for us. What do you dislike? It would be helpful to have even more possibilities to customize the messaging and the appearance of the bot in the first place. Recommendations to others considering the product: Next, to the product make ...

Great Product and Service

What do you like best? Easy to use UI, great reporting, syncs well with Salesforce and gives us the ability to instantly connect with our site visitors. What do you dislike? Had some trouble removing the popup from my site while on vacation. Recommendations to others considering the product: Go through the free trial and be ready to connect to site visitors. You'll find out quickly if it's a good fit for your organization and user base. What problems are you solving with the product? ...

Complete and utter BS

Complete and utter BS. Go with Intercom. Do not even think about using this circus of a company. Let me help you and save your time: intercom dot com

Terrible technical system / even worse…

Terrible technical system / even worse customer service.They just feed off the hype.

The interface

The interface, functionalities, and integrations still have a lot to desire! I believe Intercom perfected live chat tools, shortcuts and functionalities to communicate better with our clients. The Drift Customer Service experience is also not that flexible and supportive of refunds.

Fabulous Team & MORE Leads!

What do you like best? First, the team at Drift is absolutely fabulous, working with me to answer all my questions, setting me up for success, helping create playbooks and in short, making sure I'm completely optimized for success. We have only been running Drift on our website for a month now and we have already captured several great leads, set up meetings and closed 2 new deals. What do you dislike? The playbooks can get a little confusing since you are basically creating a customer ...

Drift software is not that impressive and the team is difficult to work with

What do you like best? The best feature is its easy integration with clearbit. It appends data very nicely and is good for getting extra info about leads. Unfortunately, this feature is only available on the highest tiers. What do you dislike? As far as chatbot software goes, it's not terribly intuitive for sales teams to use, and the bot features do NOT integrate seamlessly with human conversations. Moreso, the team proved to not be forthright about the terms and testing period of their ...