Drift Reviews in July 2026: User Ratings, Pros & Cons

Best for Leads! ¡Lo mejor para captar prospectos!

What do you like best? Es un software excelente para contactar con aquellos prospectos que incursionen en nuestro sitio web y ordenarlos a ser atendidos con diferentes personas del equipo de ventas. Asimismo, una de las características que más me gusta es la capacidad de personalizado a antojo incluso en la versión gratuita. No requiere demasiados conocimientos pues es fácil de usar para usuarios con poca base en el área de tecnología y computación. What do you dislike? Una de las ...

Jumping to Drift

What do you like best? Easy access of customer support, ease of use and set up What do you dislike? Fixing playbooks, adjusting to errors and our fixes don’t always work/stick the first time What problems are you solving with the product? What benefits have you realized? Capturing leads, answering immediate questions, saves our time

A recommendation for every startup!

What do you like best? The integration in our website was really easy. Responding to customers via the drift app is so much more enjoyable than writing emails. Even with the freemium model you're able to customize the design. That's one of the main reasons why we switched from crisp to you guys! What do you dislike? You're not able to add a teammate to a freemium account :/ Recommendations to others considering the product: Just start using it! You won't make a mistake. What problems are ...

#1 Drift Fan Girl

What do you like best? Drift always shared valuable conversation marketing content that helps us improve our marketing process. What do you dislike? The old playbook builder was faulty and the UI isn't all the way there but it's a great product still. What problems are you solving with the product? What benefits have you realized? We use Drift to increase website conversion of visitors to leads. Since we have relatively low traffic to our site, I can't report on that yet, but we've also ...

Opening chats and closing deals, how Drift has changed our process

What do you like best? Drift is amazing for instant chats with prospects, we are able to capture more interest from people we didn't really get a chance to connect with otherwise. A lot of leads are averse to speaking over the phone first, so being able to speak to them via chat, gain trust, and book a meeting is phenomenally simplified. What do you dislike? Drift is essentially a must-have tool for any organization, but it does have a couple of quirks that are frustrating at times. The ...

Incredibly knowledgeable support staff

What do you like best? When building out my chat bot their customer support team was always of great assistance. What do you dislike? What is/is not included with pricing tiers What problems are you solving with the product? What benefits have you realized? Conversion

Great platform for communicaton

What do you like best? The instant view of online visitors that gains the power of selling more. And don’t forget the awesome team behind Drift! Outstanding customer service and support! What do you dislike? How is it possible to write 40 characters on dislikes on this? What problems are you solving with the product? What benefits have you realized? We sorted issues from cancelations and endless emails back and forth. Live chat is much better

Great tool for converting website visitors

What do you like best? Drift is a great cross functional tool. Our marketing, sales, and business development teams have all been able to leverage Drift for different initiatives. Our marketing team has been able to craft highly personalized ABM messaging for site visitors thanks to Drift new ABM playbooks. Our sales team has been able to use Drift to monitor site visits for any open deals and determine how to best serve their prospects. Business development has been able to proactively ...

Drift is the best chat tool for your website!

What do you like best? I love how easy it is to set up, customize, and create a good playbook. What do you dislike? If I had one negative comment, it would be that the free version have more tools. But I get it, I need to pay for the tool. It's really amazing. What problems are you solving with the product? What benefits have you realized? Chat in real time with our web traffic. Helps with HR and Sales.

Drift is hands-down the best engager and lead-qualifier of your site visitors.

What do you like best? Drift allows you to connect, in a real way, with your website visitors that would otherwise bounce away. The feature set is incredible, making it, in my opinion, the best way to understand, develop, and satisfy your visitors - while giving you cues to optimize your buyers journey and funnels. What do you dislike? Nothing to dislike about Drift. Besides it having so many great features that I have yet to maximize to their potential. Recommendations to others ...