Drift Reviews in July 2026: User Ratings, Pros & Cons

Great product, great team!

What do you like best? Love the support that Drift has provided our whole team from the very start through the implementation. The product is top-notch. We have already seen a boost in our numbers and am excited to continue to improve and fine-tune the product to grow our sales. What do you dislike? As users of Zoho CRM, we don't have a direct integration but utilize Zapier to send chat information back. We make it work, but it is not a 2 way or seamless integration. I also wish that ...

A great way to interact with our clients and prospects

What do you like best? Being able to talk to clients or prospective clients in real time is a game changer. The live view also allows us to pre-emptively help out when we see someone is looking at a particular area of our documentation. What do you dislike? The Android application is a battery drain and notifications frequently stop working. I have to rely on email notifications sometimes instead. Recommendations to others considering the product: Review which features you need and which ...

All around great experience with Drift

What do you like best? Drift is an amazing product that's backed by a great company. Their free content is great, the sales experience was exceptional and the actual product is amazing. I love everything about Drift. What do you dislike? Hmm... Can't think of any! I love everything about Drift What problems are you solving with the product? What benefits have you realized? Drift is great at driving our leads further down the funnel through the conversations on our website & I love the ...

For Solo Entrepreneurs

What do you like best? Integration is super easy/quick to get started What do you dislike? Ever feel like you can't disconnect? This won't help. What problems are you solving with the product? What benefits have you realized? We are getting feedback that Hot Jar serveys and contact forms just can't collect. This is the next best thing to in-person interviews to help determine product/market fit.

Speedy, accurate and user friendly!

What do you like best? I like that the site never "goes done" it is always live, and with no problems. It is user friendly and makes sense. I like the option to activate my desktop notifications or keep them silent. I also use the app on my phone, it is also user friendly. I like that I can include other IA's on my chat if needed. What do you dislike? There is nothing I dislike! This is the best live-chat service I have ever used. I've had little experience with other live-chat services, ...

Simple and fast live chat setup

What do you like best? The setup is easy and fast, all you need to do is add a snippet to your chat and you'll be able to communicate to your website visitors both through the mobile app and website. You have the ability to add a welcome message to your users and you're also able to do some light customization, such as change color. Another feature that drift has, is the automatic email collection feature. The email collecting allows you to contact your users regarding their inquiry even ...

Drift has simple functionality

What do you like best? I truly enjoy the ease of use that is offered via drift What do you dislike? I really cannot find any problems with my use of drift. Recommendations to others considering the product: just use it. its simple and fun What problems are you solving with the product? What benefits have you realized? Communicating with prospective customers and providing those leads to the appropriate department/person

Drift

What do you like best? free version comes with mobile app... best option! Drift is so easily implemented and configures that it does not require any additional tech support itself which means less learning curve and straight to result What do you dislike? messages should pop up sound when push on mobile device. Drift often sounds halt, its execution is bit slow. It require re-logins everytime I need to access the page. Recommendations to others considering the product: Best product among ...

Time saving platform

What do you like best? Easy communication with potential customers What do you dislike? We are still using drift and we haven't seen or come across anything we don't like. Recommendations to others considering the product: If you value convenience, try drift. Saves time! What problems are you solving with the product? What benefits have you realized? Drift makes it easier for my portal visitors to drop me a chat instantly and I can reply even from my android phone on the go.

oversold, underdelivered.

What do you like best? Monthly contract, theoretically we can bail out relatively easily (yet to be tested What do you dislike? Drift doesn't provide an evaluation account. So you have to pony up as you spend several months trying to work around its numerous limitations which are not identifiable during the sales process. Recommendations to others considering the product: Drift is a very clever marketing and hype company. However, their product is shallow and its limitations are ...