Drift Reviews in July 2026: User Ratings, Pros & Cons

Really poor customer experience

What do you like best? Design on their website is really fancy and modern. What do you dislike? My user experience is really bad. As a new user, I wanted a free trial. There was an option for startups, I filled in a form, met all conditions. Received an email to activate my account (application approved, I clicked on it, set password. Then they asked for a card number, which I filled in (even with a wrong CVV intentionally, coz I didn't want to get charged during the free trial. Then ...

Transformative Marketing Tool

What do you like best? Drift is best at guiding you along the way to conversational marketing. Marketing changes and evolves so rapidly that it's tough to know what to learn and what to ignore. Drift takes that off your plate by engaging, delighting, and ultimately guiding you on your journey to conversational marketing. What do you dislike? The mobile app is still unclear to me in terms of how it integrates with your workflow. It seems like they want you to be able to take conversations ...

Drift is the best!

What do you like best? The best thing about Drift is the ability to have real time conversations with our customers! Also, we enjoy being able to get as granular as possible when targeting our customers. The interface is incredibly easy to use and Drift is constantly making updates to their software to provide a better user experience for us as the user as well as our customers who chat in! What do you dislike? There isn't much to dislike about Drift! It's so easy to use and we love all ...

Great Customer Support

What do you like best? Drift is fairly intuitive to use and there's good check and balances to the user experience so that you don't accidentally take something live that won't work. But most impressive is the ability to chat back and forth with a Drift team member if you're having issues. The responsiveness and expertise of the person I chatted with was impressive. What do you dislike? Finding where your captured lead contact info lives is challenging What problems are you solving with ...

Drift is a game changer

What do you like best? Ease of use. Zero training required to be proficient. What do you dislike? I wish my default view was all open conversations. For some reason, it keeps defaulting back to "my conversations." Very small point but would be helpful. What problems are you solving with the product? What benefits have you realized? Instant conversations. It allows us to be where our customers are when it is best for them.

Misleading, no free trial and bad support

What do you like best? I like their ads, landing page and messaging What do you dislike? Drift is messy and very limited. They don't allow to see what's inside. If you want then you have to pay. So we paid their monthly subscription just to view their admin dashboard and to see they don't provide what is advertised. Recommendations to others considering the product: Check other alternatives. What problems are you solving with the product? What benefits have you realized? We're Intercom ...

Everything we expected & more! :-)

What do you like best? Drift has made a monumental difference to our ability to convert prospects on our website. I have on average had 4/5 demos scheduled every week for the last 3 months. As our Marketing effort rise and we go to more events I have the utmost confidence in Drift delivering these prospects to our demo doorstep. It’s easy to use, super informative and ridiculously efficient in allowing anyone to book a time in our calendar for a call. Populating it with all the ...

Drift is THE platform you need to engage customers

What do you like best? Having spent much of my career in Product Marketing and Marketing automation / Demand Gen leadership roles, it's refreshing at how quickly this platform is evolving to being a really valuable tool. What do you dislike? No complaints at this point. Any configuration challenges I had were addressed very fast. What problems are you solving with the product? What benefits have you realized? Lead generation, simplifying and streamlining the user experience when it comes ...

Immediately fell in love with Drift!

What do you like best? I love how conversations take the place of forms. In business today something as simple as a conversation in place of a mundane form can set your business apart. I also love how attentive and available Drift's support team is. What do you dislike? There's nothing I can say that I dislike at this time. Recommendations to others considering the product: It's definitely worth giving a shot. The team is as incredible as the software itself. What problems are you ...

Helpful and easy to use live chat

What do you like best? Drift helps us schedule appointments when we are away or capture data we can use to try to market later, and enables be to quickly chat and assist customers on an as needed basis. The ability to try to create chats from Live View is also beneficial. What do you dislike? It does not remember past visitors who have provided email address always, so need those people to offer up contact details again for it to click in. Making the playbooks was complex but seems like ...