Drift Reviews in July 2026: User Ratings, Pros & Cons

Easy to add to your website and the results were immediate

What do you like best? Getting a direct connection to our customers at the time of purchase. It's incredibly powerful. We'd talk to somebody, answer their questions, and watch the sale on the other end. What do you dislike? The dashboard is kind of confusing. There's a learning curve no doubt. Also, it refreshes the page with each action, so it's kinda slow. What problems are you solving with the product? What benefits have you realized? Drift has helped us field customer questions as ...

Capture more potential customers and chat with people in real time with Drift software

What do you like best? What I like most about Drift software is the live chat messaging solution that adapts easily to my company, it allows my company's employees to make responses in real time and automate sales call schedules, among others. What do you dislike? I have noticed errors in the smartphone version, when I'm out of the office and I need to schedule a meeting or a live chat with a client I can not, from the smartphone, I would like to fix that problem because I'm not always in ...

Easy to use & efficient tool!

What do you like best? I like that drift integrates with my calendar so prospects can directly book a meeting. Drift also is able to tell you the location or IP address of the prospect which helps us identify who's territory it is and who to reach out. I also really like the fact that is celebrates when your inbox is cleaned out, It even alerted me when my calendar disconnected . Also I have not had any problems with the bot or any problem with 2 people reaching out at the same time ...

Sales Executive

What do you like best? it's great to when I know my Account is on the website and I can jump on to answer their questions What do you dislike? Not all the visitors are associated with a company name Recommendations to others considering the product: If you're looking to improve conversations, develop target marketing Drift can help with this and more What problems are you solving with the product? What benefits have you realized? Customer Engagement..More conversations and an increase ...

Bot Protector

What do you like best? helpful api that can help inside sales that helps provide a response to customers immediately What do you dislike? too many bots that come in and perverts that hit on our staff What problems are you solving with the product? What benefits have you realized? immediate response

Amazing. it's a simple software, easy to use, userfriendly

What do you like best? how i can communicate with the clients and they love how they can reach out to us. What do you dislike? sometimes info doesn't sink to ur crm but it's not a big deal if it doesn't I can do it manually it just makes it easier. What problems are you solving with the product? What benefits have you realized? just figuring out how it works day in and day out.

Drift is pretty rad

What do you like best? Easy to organize myself, easy to use. Great support. I like a lot of things. What do you dislike? I don't like I can't specifically book off certain days like holidays or vacation periods. But that's nitpicking. Recommendations to others considering the product: Use the chat if you have questions. It's really good. What problems are you solving with the product? What benefits have you realized? Makes booking meetings extremely easy.

My user experience is really bad

My user experience is really bad. As a new user, I wanted a free trial. There was an option for startups, I filled in a form, met all conditions. Received an email to activate my account (application approved, I clicked on it, set password. Then they asked for a card number, which I filled in (even with a wrong CVV intentionally, coz I didn't want to get charged during the free trial. Then suddenly I received an SMS that my account was charged 532 EUR... no kidding. I was like "WHAT?!" Sent ...

A Great Conversational Tool

What do you like best? We like Drift because it helps us engage with our potential clients before we even get the chance to talk to them. The bot can answer basic questions and direct people in the correct direction. It's really helpful with onboarding clients and collecting their email and contact information. What do you dislike? The navigation of the playbooks is somewhat challenging. It would be nice to see color-coded flows to better track complex paths. It is also tough to see the ...

Professional customer support experience!

What do you like best? The widget's appearance on the website is clean and polished. Furthermore, the features it provides to automatically reach out (AI Sales Assistant are great to actually recover a customer about to leave the website due to frustration or confusion. The meetings feature is handy if a customer wants to know more about a product or schedule a demo. What do you dislike? I feel like the Playbooks feature doesn't have enough simple options suitable for the free tier. ...