Drift Reviews in May 2025: User Ratings, Pros & Cons

Less friction around standard forms

PROS & CONS What are the best aspects of this product? Drift chat is the fast lane for clients who don't want to waste time What aspects are problematic or could work better? The elements of Drift's playbook are not easy to replicate and need to be built all the time from scratch. What specific problems in your company were solved by this product? Working on Drift is in tune with my company's strategy in terms of having on-the-spot conversations with quality leads. It allows the team ...

Improved telemarketing support, thanks to Drift Chat

PROS & CONS What are the best aspects of this product? Our agents find this telemarketing tool user friendly. What aspects are problematic or could work better? A reorganization of notifications allowing chats to be redirected to available agent/s would be a huge help. What specific problems in your company were solved by this product? Drift chat allows us to be more cost- and time-efficient. Are you a current user of this product? No

Essential system integrations

PROS & CONS What are the best aspects of this product? Must-have functions such as the chatbot's ability to integrate with essential systems like Pardot and Salesforce is very useful. What aspects are problematic or could work better? It would be great if we can have more templates when creating pages using Drift's playbook. What specific problems in your company were solved by this product? Being able to convert visits into prospects is my team's favorite -- a lot of our conversions ...

User-friendly and wide-ranging functions, with a very patient support team

PROS & CONS What are the best aspects of this product? Drift features essentials including automated chat and routing. Setting these up is so easy too. What aspects are problematic or could work better? Improved integration to advanced functionalities in systems like Salesforce can be useful. What specific problems in your company were solved by this product? We are able to use Drift in various parts of the business, from answering questions, initiating conversations with prospects, ...

For lean teams with a limited budget, Drift is the one for you

PROS & CONS What are the best aspects of this product? It's very user-friendly with easy-setup playbooks. Drift also features options for either a chatbot, or live agents answering basic questions, and can even be connected to the team's calendars for one-on-one meetings with clients. What aspects are problematic or could work better? I have no doubt the reporting and analytics function will further improve in future updates What specific problems in your company were solved by this ...

Better call Drift's bots

PROS & CONS What are the best aspects of this product? Being able to book meetings for new leads very early in the morning is very useful. Our team is still trying to iron out the process as I write this. What aspects are problematic or could work better? None so far, but too early to tell. What specific problems in your company were solved by this product? Happy to answer this more in detail when we've finished the integration. Are you a current user of this product? No

Incredibly efficient

PROS & CONS What are the best aspects of this product? My team can now focus on bigger tasks because Drift can automatically qualify leads for us, and provide basic Q&A for our customers. What aspects are problematic or could work better? Timely notifications and 'offline' or 'do not disturb' status automation would help us assist our customers better. What specific problems in your company were solved by this product? Lead qualification and Knowledge Base, which answers our ...

Fun to use and very easy!

PROS & CONS What are the best aspects of this product? Drift allows us to easily respond to our community's requests and questions in real time from our website. What aspects are problematic or could work better? We'd also love to have the spam/troll filter feature on mobile. It's only on the desktop version at the moment. What specific problems in your company were solved by this product? We like being able to instantly respond to questions from our community. Are you a current user ...

Top of the line experience

PROS & CONS What are the best aspects of this product? The interface and generated updates make it simple to use, with an adaptable chatbot and an ever-ready support team. It's also mobile-friendly when I need to work on-the-go. What aspects are problematic or could work better? The interface is on the slow side and it's a little pricey considering what's on offer, but I still enjoyed the experience. What specific problems in your company were solved by this product? It's a reliable ...

Program with multiple highlights

PROS & CONS What are the best aspects of this product? It is not just highlighted by the chatbot function. Drift has useful references you can use to go live without fuss. What aspects are problematic or could work better? Nothing essential right now, but it would be great if it can also have the capability to exclude pages that don't necessarily need the chatbot. What specific problems in your company were solved by this product? Increase in signups to events, emails, being able to ...