Drift Reviews in May 2025: User Ratings, Pros & Cons

"Great tool and fantastic customer support"

What do you like best about Drift? Drift has been such a great tool for us. It is easy to use and implement. We have been able to test to see what resonates best with our audience with their A/B testing capabilities. There are always adding new capabilities that are making it easier and better for the users. The customer support we have from the Drift team is amazing. They have provided so many insights, enablement, best practices, and support. What do you dislike about Drift? If you come ...

"Drift works well with our marketing tech stack allowing for personalization"

What do you like best about Drift? As a marketing ops leader, I appreciate Drift's ability to integrate with our primary tools allowing for lots of personalization options. What do you dislike about Drift? I do wish that they had a library with more ready-made playbooks that could be cloned. What problems is Drift solving and how is that benefiting you? Drift allows us to tailor our message across different sections of our site and collaborate with other teams that we share the website with.

"Hot Inbound Lead routing tool"

What do you like best about Drift? A platform to convert a general query to lead. Also helping in understanding the basic requirements of Customer and assigning them to the sales team in a period of very short time. Lead Development is other feature playing more specific role in terms of being a addon to Marketing platforms. What do you dislike about Drift? Nothing much as of now. It has good features. Simply good Recommendations to others considering Drift: Had an opportunity to get ...

"Amazing tool to engage with Customers!"

What do you like best about Drift? Drift is super helpful for scheduling meetings with Customers when two or more parties from your Company are involved. Quite intuitive to use: you can create new meeting links in 3 minutes and share them with your Customers so they can find a time that works best for them. What do you dislike about Drift? Sometimes I add team members to my meetings and it won't save, so I have to start all over again. And the chat thingy at the bottom of the screen comes ...

"Great intel on who is visiting your website"

What do you like best about Drift? I love being able to see which accounts are visiting the website, what they specifically looked at, and the ability to chat with them live. What do you dislike about Drift? One area for improvement is being able to incorporate your calendar so that you don't have to automatically set your status on drift Recommendations to others considering Drift: Turn on settings for your mobile and download the desktop app for Mac! What problems is Drift solving and how ...

"A powerful engine to convert website visitors into conversations"

What do you like best about Drift? Drift is a very powerful engine to convert website visitors into conversations. Drift has amazing features like drift profiles, meetings, chat bot, videos, live chat with visitors and integrations with many other platforms including Marketo and Salesforce. The Admin/owner view is very easy to understand. What do you dislike about Drift? The pricing is very expensive for the platform. The reports and metrics can be more simplified. Recommendations to others ...

"Great tool to engage with visitors and shorten sales cycle"

What do you like best about Drift? Drift is intuitive and robust and has been improving continuously. The help center and resource hub have a wealth of knowledge to offer, so it's easy to onboard and upskill for both the admin and the sales team. I like that Drift is integrated with Marketo and Salesforce, which help us optimize targeting/personalization, and all the reports on playbook engagement and reps' performance. Our team had received great training from the onboarding team at the ...

"Drift rules. Period."

What do you like best about Drift? Instant help and access for our customers, who are everything to us. What do you dislike about Drift? Not a thing! We love it! Drift is the best ever! Recommendations to others considering Drift: Strategize and prioritize custom bots where you will have the best ROI. Reuse playbooks closer to top of funnel. What problems is Drift solving and how is that benefiting you? Keywords!! I run SEO for PTC and mining for keywords in Drift is invaluable customer ...

"Great platform for conversational marketing"

What do you like best about Drift? Drift is always looking for ways to improve their platform. They have something for everyone: self-service if you don't have a sales team, marketing, support, etc. The team at Drift is also awesome to work with. You can tell they all genuinely care about their customers success What do you dislike about Drift? I am not only a customer but a partner of Drift and there isn't a lot to dislike about the platform. There are always things to improve but Drift ...

"Great tool to engage with website visitors"

What do you like best about Drift? Drift's platform is very robust and offers a lot. It takes some time to underatand the tool and have everything set up, but it is definitely worth the efforts. We really liked the onboarding experience we had with Drift. What do you dislike about Drift? It's great that the platform has so much to offer, but it also requires some time and energy to figure out everything. Be ready to have some learning curve. But with the help of Drift's onboarding team, ...