8.8
Spot Score
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dotdigital offers custom pricing plan
Dotdigital has proven itself as a robust, user-friendly, and feature-rich platform for digital marketing, consistently earning praise for its intuitive design and powerful capabilities. Customers widely appreciate the seamless integration with external systems, allowing for efficient data syncing that enhances the personalization of campaigns. The platform's ...Read more
User-friendly platform with intuitive tools that simplify email marketing and automation processes, even for non-technical users.
Robust and comprehensive feature set, including automation, analytics, and reporting tools to enhance marketing effectiveness.
Efficient and seamless integrations (e.g., CRM and e-commerce platforms) enable personalized and targeted marketing campaigns.
Exceptionally responsive and knowledgeable customer support team, praised for their quick resolutions and proactive guidance.
Limited detailed reporting options for specific campaign types, like SMS campaigns.
The platform’s extensive feature set can be overwhelming for first-time users without proper onboarding or guidance.
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Showing 731-740 out of 763
E
Emily
03/23/18
Great support from the online team…
Great support from the online support Team, I had Danny Hua working on my problem. He was able to jump into the campaign and see what was happening. And has even opened a separate ticket to look into the course. Hannah Howard account manager, is always available to run questions past and catch up about our campaigns.Great Team, fast response, and fantastic customer care, Thank you guys
CR
Chanel Roachford
03/21/18
Extremely helpful to assist me with a…
Extremely helpful to assist me with a campaign questions. Always very responsive, quick and patient - sending videos to help and even calling me to talk through the issue and checking through the campaign to make sure i understand it and happy before they leave me to continue - brilliant service! ☺
AI
Administrator in Building Materials
03/20/18
Good emailing system
What do you like best? I really like the level of ease using Dotmailer has. What do you dislike? The hierarchy of the system can be convoluted at times. What problems are you solving with the product? What benefits have you realized? Mailing out our newsletters and automated mailing to customers.
RL
Rachel Levy
03/15/18
Excellent account managment
Excellent account managment and very knowledgable about the platform. 24hour support is ideal and means any issues can get resolved quickly. Platform can sometimes be restricted but generally works very well.
PC
Paula Crowther
03/15/18
Email Marketing is so simple with Dotmailer!
Dotmailer are a great company to work with and we have seen a significant increase in ROI from our email marketing campaigns since we have started using the platform. Its quite hard NOT to get it right when you have such a suite of resources, tips, advice, templates and a helpful account manager (Ella) on the other end of the phone. It really is so simple to use and the reporting element make it easy for non marketing professionals to understand the value of email marketing. Dotmaielr is a ...
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EU
everywoman UK
02/28/18
It’s been a pleasure working with…
It’s been a pleasure working with Dotmailer and our experience has been a very positive one and it’s helped us take huge steps forward in our engagement programmes.We would have liked to get more feedback on our digital strategies than we did, but the overall experience remains a very satisfying one.
UI
User in Retail
02/22/18
Easy to use with great support
What do you like best? The email editor with the built-in templates just makes life so much easier, flexible segmentation builders, easy to use automation and good reporting tools. The onboarding team was really helpful especially with our Magento set up and training. The customer service for me is a huge selling point of the platform. Having multiple support members on live chat is essential for ensuring you don't miss your deadlines. A response is instant and bugs are once in a blue ...
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SR
Sara Riggs Romine
02/13/18
We've been using Dotmailer for about 7 …
We've been using Dotmailer for about 7 years now. Everyone has always been so helpful and I want to give a special shoutout to Colin Rink in support for all of his help. The dynamic and external content features are awesome and the Easy Editor works great to create beautiful custom emails quickly!
S
Shaun
02/13/18
Definitely my favourite agency
I've worked with a handful of ESP's however, none compare to dotmailer. From the initial meetings with sales and devs, to more advanced work with legal and our account director, we've all been really impressed with how knowledgeable and engaged dotmailer have been.Without sharing too much detail, it's hard for me to say how much easier my job has been since switching. The ease of use has allowed me to share email responsibility with the wider team, allowing us to create more engaging ...
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UI
User in Retail
01/31/18
User friendly for the offset
What do you like best? Easy to use, self explanatory. The live chat is also very helpful What do you dislike? Not being able to switch from one account to the other without logging out. Recommendations to others considering the product: Would recommend as it’s so easy to use. What problems are you solving with the product? What benefits have you realized? Learning how our customers interact with our emails
