dotdigital Reviews in May 2025: User Ratings, Pros & Cons

Powerful platform. Professional and passionate people.

We recently migrated to Dotmailer and I wish we had done it sooner. Initially wow'd by the performance of the platform, it soon became even clearer that we had made the right decision out of all the comptetitors once the discussions with the Dotmailer team had started. Throughout the onboarding process the whole team were attentive to our business requirements and needs, solution focused and their expertise has been invaluable in delivering the project on time and with the utmost quality. A ...

Dotmailer is a great addition to our business

What do you like best? I like that we can automate personalized task. What do you dislike? Nothing really, they have too many features I have not found a downfall yet. What problems are you solving with the product? What benefits have you realized? The ability to send daily emails to our b2b customers, and have a different journey for our b2c customers

DotMailer is a great platform if you want a easy-to-integrate and supported email platform

What do you like best? The support group is amazing at Dotmailer - happy to help you with your integration. I hopped on calls often for help from the dotmailer team, talking about anything from list importing to email best practices. Support is excellent. Also, the integration with Magento is solid and customizable - we had ample customizations tha really helped us deliver the best marketing we could. What do you dislike? The UI/UX is a bit old and outdated, and can be slightly ...

Straight forward, to the point, ease of use.

What do you like best? Ease of use Progressive approach to programs and campaigns What do you dislike? Some aspects aren't as intuitive as assumed Reporting not as robust for programs as expected What problems are you solving with the product? What benefits have you realized? Messaging to members and prospects on a regular basis Providing members with fitness, health and wellness content to encourage a healthy lifestyle

Dotmailer have been really helpful

Dotmailer have been really helpful to us in the last year both in terms of queries asked of the chat service/helpdesk and also our account management.They've helped us make changes and set up new child accounts quickly and with ease.

Dotmailer Review

What do you like best? I like the ease of use and user friendliness What do you dislike? I dont like how some html links dont work What problems are you solving with the product? What benefits have you realized? We're able to determine which email campaigns have more effectiveness and deliverability with dotmailer campaign reports. We realized the benefits of understanding which consumers benefit from our emails.

Excellent service from AM Cara C.

I have been working with Dotmailer 4 years and always happy with their mission and delivery. I would especially like to take this opportunity to share my recent experience working with our Account Manager Cara Cooke.She has been extremely dedicated from the first date when our account has been assigned to her. Her dedication, resourceful knowledge and professionalism are outstanding and with a joint effort, we managed to optimize our Dotmailer account to run smoothly and proactive. Cara ...

Dotmailer - Simple to Use but...

What do you like best? Simple to use with drag and drop feature on building email. Simple to execute automation with visual logic to follow Simple to integrate to some commonly used CMS / Ecommerce platforms - Magento, Shopify etc. What do you dislike? Slow to load the page The integration is not optimized - slow, buggy and resource hungry Many of the advanced features are relying on how you integrate with your platforms. No customizable reporting ...

A reliable and easy-to-use ESP

What do you like best? Intuitive interface, easy to use, but very flexible. What do you dislike? I've used other ESPs that have better support options, and a few extra features. What problems are you solving with the product? What benefits have you realized? Email marketing and database segmentation

Great Platform and Support

I have been using dotmailer for about 4 months. We switched from Mailchimp hoping to move to a platform that had would help our email strategy move to the next level. Dotmailer has a lot to offer in terms of personalisation - the platform is very advanced. In terms of support, our Account Manager offered invaluable help to get us started and setting up basic automations and answering questions. We set up weekly calls to start with so that everything would be covered, which was very helpful. ...