dotdigital Reviews in May 2025: User Ratings, Pros & Cons

A great ESP for both Email Marketing specialists and non-specialists!

A great ESP for both specialists and non-specialists of Email Marketing! Their account managers are excellent (especially Jo Tovee! :)) and their product team ensures that the product roadmap is built around the customer, which has helped us to achieve commercial goals and make our email production processes more efficient!

Excellent tool

What do you like best? Ease of use and reporting. World-class training and support. What do you dislike? Base subscriber sign-up form not easily customizable. Recommendations to others considering the product: ? What problems are you solving with the product? What benefits have you realized? Customer newsletters, forms.

Dotmailer is a great platform...

We have used dotmailer for many years now and continue to remain happy with the service. Dominic is our account manager, and he always picks up the phone to check in and see how we are getting on. He always ensures he gives thorough advice to me whenever I am stuck (so I don't keep asking!) He is super efficient, friendly and easy to talk to. The dotmailer website itself is a great platform to use for our company projects. It gives accurate, detailed information which is easy to understand. ...

Full of features

What do you like best? The interface is pretty intuitive, it guides you to achieve very usefully and advance operations. Could replace a CRM for some time, What do you dislike? lack some deeper social media integration What problems are you solving with the product? What benefits have you realized? Can automatize a lot of Marketing activities, and would be great to get some design or layout features,

New dotmailer user

What do you like best? The re-mail feature is very helpful as well as the ability to build free landing pages. What do you dislike? I do not dislike anything about dotmailer What problems are you solving with the product? What benefits have you realized? Dotmailer software has made it simple for our company to communicate marketing and corporate messages with our customers.

Excellent service, brilliant product

DotMailer's main strength is in the automation that makes managing campaigns and integrating with other systems so easy. My most recent experience with them has been in the implementation of a major transactional email campaign and Aidie B, our account manager has been absolutely fantastic in ensuring we could get as much from the system as possible.

Enterprise Platform at SMB Cost

What do you like best? As a Magento partner, we like that dotmailer is now integrated with Magento's core. The segmentation abilities with Magento has helped our customers grow their site revenue considerably with less effort than managing an entry level ESP. What do you dislike? I have heard from some of our customers that the sales process has been very pushy. Sometimes the sales reps need to take it easy but I know they are under pressure to hit numbers just like any Enterprise ...

It's been ok, no real issues. Don't really use it as much as we should I guess...

What do you like best? Integrated with Magento, Live chat support pretty much anytime. Onboarding help made it quite a bit easier to get going. What do you dislike? Cost for data storage, data syncing seems to have issues, it's brought our server down previously. Cost. What problems are you solving with the product? What benefits have you realized? Email marketing with a direct integration with Magento.

Reccomended

I have used this for around a year and found it to be very reliable. I get some email bounces but then you do on any such service but in the main this is very good.

Cara Cooke our Account Manager has been…

Cara Cooke our Account Manager has been very helpful and always prompt with responses. The technical team are also very supportive,There have been issues getting our account up and running - from both sides, however I can see when we will shortly be using it, it will bring improvements to our EDM campaigns.