dotdigital Reviews in May 2025: User Ratings, Pros & Cons

Would never go elsewhere...

Simply the best value for money tool on the market that offers great customisation of campaigns and fantastic referral opportunities for agencies like mine.

Dotmailer for email, survey and landing pages

What do you like best? It's so easy to create fantastic looking emails, survey and then segments based on the responses. The data fields make it really flexible and efficient to track What do you dislike? The survey designer could be better to make the surveys look more like the email and in keeping, so would like to be able to include logo and banner images. Recommendations to others considering the product: Good all round solution, however limited integration into CRM ...

Great service

Great service.We have been pleased with the service we have received from Dotmailer, in particular, our account manager Dominic Kavanagh, he has been very helpful and patient!

Email marketing you can rely on

We have recently made the transition over to Dotmailer from MailChimp. We were after a more sophisticated platform than not only could improve our over all email fan engagement but also to be used as a data warehouse with all the analytics needed to understand more about our fan base. To date this is exactly what we have received from Dotmailer. Our account manager (Az) is great too and always on the end of the phone with advice or solutions should any problems arise. Would definitely recommend.

Absolutely diabolical customer care!!

Absolutely diabolical customer care!!We have used dotmailer for 3 years and the account support is non existent. At the end of year 2 many thousands of emails disappeared from my accounts 2 weeks before the annual anniversary in May last year. After months of emailing them and getting intermittent replies, dotmailer eventually offered to increase my annual send from 480,000 to 600,000. All good and I accepted their offer. However, it took from May 2017 until mid February 2018 to get my ...

A friendly user-facing interface

A friendly user-facing interface, accessible help and tools, and easy self-teach guides. Dotmailer has far exceeded my expectations of an ESP. A few teething issues encountered once sub domains were purchased (delays in setting up), and explanation of how the customised preference centre would work but once set up, working and understood, all good.Our account manager (Dominic) has been very approachable and displays good working knowledge of the system to help with my regular 'little' queries.

I've been using dotmailer for several years…

I've been using dotmailer for several years now, and at three different companies. Both the platform itself and the account management continue to delight and surprise. PROS: Version updates (all or mostly free of charge), quick and easy reporting, a growing bank of automation templates to improve customer journeys... Account management and tech support are also excellent. Links with Salesforce and provides great value compared to other marketing automation platforms.CONS: I'm trying to ...

An intuitive platform & brilliant support team

I have been using Dotmailer for over a year now, and in that time we have transitioned our email marketing from weekly batch and blasting, to a segmented database with a clear marketing strategy. Dotmailer is so easy to use, and I have quickly got to grips with the core features, enabling us to implement an opt-in project and introduce a welcome program and preference centre. Our account manager (Marius) has been very supportive, reviewing out strategies and providing feedback and advice ...

Great tool and brilliant support from our dotmailer Account Manager

dotmailer is an essential component in any organisation's email marketing toolkit. Once you have grasped the basics it is easy to use, gives you everything you need to produce professional e-shots, helps you to segment your customer data for targeted e-shots, provides in-depth reporting to measure campaign success, and (importantly) provides you with tools that help you achieve GPDR compliance. The dotmailer support team (via online chat) are always on-hand and ready to help solve any ...

DotMailer Review

What do you like best? DotMailer is an easy-to-use platform. I am able to quickly create and send emails. What do you dislike? The automatic billing feature did not function for awhile. Our account was shut off temporarily for insufficient payment because the system was not drawing properly. Recommendations to others considering the product: Try it. There is little risk here. What problems are you solving with the product? What benefits have you realized? DotMailer ...