8.8
Spot Score
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dotdigital offers custom pricing plan
Dotdigital has proven itself as a robust, user-friendly, and feature-rich platform for digital marketing, consistently earning praise for its intuitive design and powerful capabilities. Customers widely appreciate the seamless integration with external systems, allowing for efficient data syncing that enhances the personalization of campaigns. The platform's ...Read more
User-friendly platform with intuitive tools that simplify email marketing and automation processes, even for non-technical users.
Robust and comprehensive feature set, including automation, analytics, and reporting tools to enhance marketing effectiveness.
Efficient and seamless integrations (e.g., CRM and e-commerce platforms) enable personalized and targeted marketing campaigns.
Exceptionally responsive and knowledgeable customer support team, praised for their quick resolutions and proactive guidance.
Limited detailed reporting options for specific campaign types, like SMS campaigns.
The platform’s extensive feature set can be overwhelming for first-time users without proper onboarding or guidance.
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K
Katie
03/14/24
Great support
Our monthly meetings with Jay, our Dotdigital account manager, are always really positive, productive and informative. We’ve also had great support through their online messaging service – they’re always quick to connect and answer any questions we have.
RV
Rob van Brunschot
03/13/24
Happy customer
Happy with the support from oliver. Keep up the good work.
SC
Sophia Colkett
03/11/24
Dotdigital is fantastic!
Caroline is fantastic, very thorough and organised - pushing our account to the fullest potential. Dotdigital has been brilliant and we have only merely scratched the surface with our strategy. Highly recommend!
ES
Emma Steyaert
03/11/24
Indie Group is a proud partner of Dotdigital!
Indie Group is a proud partner of Dotdigital. Dotdigital impresses with its user-friendly interface and powerful features. It allows for easy creation of personalized email campaigns and offers robust segmentation options, enhancing audience engagement and conversion rates. The extensive reporting capabilities provide real-time insights to optimize campaign performance. Overall, Dotdigital is a valuable tool for companies seeking effective and targeted email marketing solutions. Highly ...
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S
sree
03/11/24
They are responsive in the support chat…
They are responsive in the support chat and Sean Ardley has given great advice to help with our customer success journey
KD
Kim Davies
03/10/24
Highly Recommend
We have a very supportive Customer Success Director - Amit Jain, who has guided all our team through the dotdigital platform and helped us explore the full potential of the platform. He responds all our enquiries in a timely manner, enabling to use the platform for our business to the best of its capabilites, he checks in with us weekly :) . highly recommend for efficient email communication.
KN
Kathryn N
03/06/24
It just works
We've used Dotdigital for our email marketing for over 5 years now and I still really rate the platform and the people. It just works. The system is great, the support is very efficient and the people are very helpful.
AS
Auriane Street
03/05/24
A few issues but customer service is flawless
The platform has experienced some minor issues and could benefit from enhancements. However, the team, especially our account manager, provides outstanding support, and their customer service is impeccable. The platform's capabilities are impressive, and we are eager to see the ongoing developments.
HD
Happy DotDigital Customer
03/05/24
Simple, effective and great support
Our account manager, Sean, handled our request, efficiently and with no fuss, keeping us informed all the way. The DotDigital platform is easy to use and seamless.
M
MP
03/03/24
Great support and ease of use
A great platform to use with all the necessary features. I especially like the ability to use the live chat feature to get instant answers which has proved very helpful. Our Account manager Amit is great at providing insights and keeps us up to date with the latest updates.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
