8.8
Spot Score
Streamline your marketing and drive results.
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dotdigital offers custom pricing plan
Dotdigital has proven itself as a robust, user-friendly, and feature-rich platform for digital marketing, consistently earning praise for its intuitive design and powerful capabilities. Customers widely appreciate the seamless integration with external systems, allowing for efficient data syncing that enhances the personalization of campaigns. The platform's ...Read more
User-friendly platform with intuitive tools that simplify email marketing and automation processes, even for non-technical users.
Robust and comprehensive feature set, including automation, analytics, and reporting tools to enhance marketing effectiveness.
Efficient and seamless integrations (e.g., CRM and e-commerce platforms) enable personalized and targeted marketing campaigns.
Exceptionally responsive and knowledgeable customer support team, praised for their quick resolutions and proactive guidance.
Limited detailed reporting options for specific campaign types, like SMS campaigns.
The platform’s extensive feature set can be overwhelming for first-time users without proper onboarding or guidance.
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Showing 681-690 out of 763
C
Catherine W
11/13/18
Great, Functional ESP
What do you like best? I really like the support - very capable and helpful. I also really like the automation builder - easy to use. What do you dislike? I don't dislike that AB testing reporting isn't more detailed. I also would like to be able to send my AB test to the whole audience - not just 60% of the audience. What problems are you solving with the product? What benefits have you realized? We have solved the problem of over sending and not segmenting. We have solved ...
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MG
Mackenzie G
11/13/18
It has been good for basic use, but I have not used it to its full ability
What do you like best? I like that dotmailer gives us the ability to automate response email as well as build a path for our new incoming leads to go into. What do you dislike? For someone who did not have a huge background in email marketing, this platform has been harder to use and learn than the previous one I have used. I have still not used it to it's full ability due to this. What problems are you solving with the product? What benefits have you realized? We have a ...
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AI
Administrator in Medical Devices
11/13/18
Dotmailer integrated well with Salesforce.com
What do you like best? I loved the support we received when integrating Salesforce.com and DotMailer What do you dislike? Coordinating a time was a bit challenging with the time differences but the support I received was top notch What problems are you solving with the product? What benefits have you realized? having more insight to how often and how far our marketing material reaches our customers have drastically improved since using DotMailer
MP
M Page
11/01/18
A very user friendly platform
A very user friendly platform that can be easily utilised for your needs. The drag and drop area in the newsletter copy creation is simple and effective, however where dm gets clever in when the survey tools and automated campaign areas are used. The customer insight really is clear and concise. The support is top notch too.
C
Chloe
10/30/18
Locked into contract, random price hikes, terrible customer service
Be careful when you sign up to Dotmailer. They lock you in to a 12 month contract, meaning you have to wait a year if you aren't happy with the service (which we aren't).Our monthly payments have just shot up from £90 a month to £218 - and we aren't even using the tool. We have had no notification that our monthly charges were increasing, and are still waiting on an answer as to why this is. The credit control customer service is terrible. You can never get through to their team on the ...
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ST
Sophia Tones
10/29/18
So far, so good...
I'm new to Dotmailer but the system seems very easy to use with a wealth of knowledge in the blog area. I have a great account manager who has been very helpful getting me started using the platform. I think I would benefit from face to face quarterly meetings on how we can improve.I'd like more information on training and how to get started. The tool seems quite self sufficient but I'd like to know more on how to get the most of the tool. I feel like there's a lot of features that I ...
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J
Jessica
10/26/18
Dotmailer is very user-friendly!
I have had a great experience working with Clare. She is very supportive and has scheduled in calls to ensure we have contact with her. I kknow that I can contact Clare and recieve a quick response.A great account manager!
WF
William Forshaw
10/16/18
Took too long to get the software…
Took too long to get the software working effectively, and initial installation representative was poor. To be honest, we had a few issues our end, but finally got resolved by a senior staff member. Account management good, but a long way to go until we get some ROI. Considering we are paying for a senior package, I would have expected an awful lot more in terms of service for the monthly cost.
UI
User in Market Research
10/15/18
Dotmailer works great
What do you like best? I like that you can send messages to multiple channels and that it is easy to use. What do you dislike? I do not dislike anything! This is a great program Recommendations to others considering the product: Go for it! I would highly recommend this product to those seeking help making the most out of company emails. What problems are you solving with the product? What benefits have you realized? I am solving the problem of figuring out the best ...
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DM
David Menezes
10/05/18
Great account management and support from the team
Our account manager Clare is great, very helpful and keen to guide and support my marketing team.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
