dotdigital Reviews in May 2025: User Ratings, Pros & Cons

You Don't Get What You Pay (Too Much) For

The platform seems robust, but it takes a lot of configuring to get it to do what it's supposed to, which isn't very cut and dry at all. Their customer service is also very lacking considering they charge 3x what similar platforms charge. I ran into several issues where the guidance contradicted their own statements elsewhere in their system. I also spent months configuring one of their templates only to be told they don't recommend using it because it's older. Why they would continue ...

Friendly responsive support

We have had a longstanding relationship with Dotdigital and in that time they have been on hand to talk us through any changes that we have made.Our account manager is great - so approachable for support, both in terms of day-to-day help as well as helping with our account renewals.

Great customer support

Great customer sopport, quick and informative replies, fast turnaround times and simply pleasure doing business with.Godspeed!

Built into Magento 2 is Disadvantage

dotdigital Engagement Cloud for Magento does not work as you expect. Magento 2.2.2+ pre-loaded with Engagement Cloud provides NO Advantage. You expect it to work since it is built-in, but the first step will be to have your developers upgrade to the latest connector even if you have the latest Magento 2 release. Then, dotdigital's servers will not get your data from Magento 2 due to their timeout issues which you will pay your developers to troubleshoot.Long before your 12 month contract is ...

Account Director (Jas) is great.

The platform is not without its problems and sometimes it can be frustrating to use but thankfully Jas, our account director, has been on hand to help us and provide us with excellent support. The recent move to a more transparent roadmap and features development is a welcome breath of fresh air and something that is long overdue. There are still some things that it lacks but hopefully moving forward the platform will add these and grow even better.

dotdigital makes promotions and marketing simple thanks to its tools

What do you like best? For many months I have done good promotions and other excellent with dotdigital the program is ideal not only for marketing professionals but gives very good benefits to people with little experience in the area what makes it ideal for all, send emails with campaigns and different types of information is simple and fast, allows you to add images and make the campaigns very advanced and reach the customer, always causing greater impact, is easily managed and adapts ...

Our account manager Clare is a great…

Our account manager Clare is a great help, always super friendly.Helping us to achieve better emails as well as giving us guidance and support during projects, such as refreshing our email templates.

good job

Worked with Kiran and Rebecca on the migration/ramp up project. They were nothing but helpful the entire time. Demonstrating their expertise and making the transition process easy.

Easy to use

Easy to use, intuitive emailing platform. Reactive account managers and great advice and tips on the blog.

Customer Excellence and Beyond

Customer Excellence is measured on so many different levels, but it is the people that deals with the clients directly that I believe have the biggest impact. I've dealt with Zigymantas Simkus and let me tell you - This gentleman is an absolute asset. He is knowledgeable, he is understanding of the customers situation as well as the business impact. His responds time and availability is exceptional and really put's a positive spin on any bad situation. I really enjoyed working with Zygi ...