dotdigital Reviews in June 2026: User Ratings, Pros & Cons

Incredible

What do you like best? This system is utterly flawless, from the time it takes to implement to the services that it provides, there is so much you can do! It has changed the way that we send and automate email and we are even trialing the live chat option - which comes free in our package! What do you dislike? Nothing, it really is that good. Unfaultable. What problems are you solving with the product? What benefits have you realized? It has changed the way we send and ...

Powerful, feature packed and easy to use

What do you like best? Automation. You can be as complex or as simple as you want to be, the flexibility to use segments or address books and ease of importing. I was part of the beta access to the form feature on landing pages and this makes things so much easier when designing custom ones. What do you dislike? I would like to see more controls on the template building. The code editor could be improved as well, highlight individual <div> or <table> rows. Stylesheet ...

Good email marketing platform, intuitive and easy to use

What do you like best? Overal GUI of platform is intuitive and straightforward. Onboarding was relatively easy. Program builder for triggered email is easy to use. Good API. Support has been quick and helpful whenever needed. Very, very, little downtime. Segmentation tool is great! Price is very competitive for featured offers and number of subscribers. Platform is often updated with new features. What do you dislike? Email results reporting could be improved. Had trouble ...

Easy, breezy, dotdigital

What do you like best? How easy it is to use and for new starters to pick up. I also love the dynamic options which make emails more targeted without having to create multiple emails. What do you dislike? Some of the reporting isn't easily accessible or exportable. Recommendations to others considering the product: Go for it! What problems are you solving with the product? What benefits have you realized? Increased lead gen without needing more emails.

Gets the Job Done for a B2B Midsize Digital Marketing Department

What do you like best? - Good support team is always responsive and follows up quickly. - Platform has good deliverability vs freemium options - Good automation builder - WYSIWYG is solid and accurately represents what customers see - transparent billing - some interesting metrics captured in the reporting, which is hampered by a lack of features in the reporting area of the tool. What do you dislike? - I wish datafields had dropdown options for the field types. ...

Dot Digital has helped us make vast improvements to our email marketing campaigns.

What do you like best? Firstly the team at Dot Digital were fantastic throughout the on-boarding process and the training provided was incredibly thorough and enjoyable, so that was a great start. We really like the structure of setting up child accounts, the ease and customisation available in the template builder, and the detailed analysis we can get from the reporting suite. What do you dislike? We would really like to see some branding improvements in the surveys and forms ...

Good system, great support

What do you like best? Support from the team when you need it, quick response from the teams and clear instructions. What do you dislike? Account managers don;t seem proactive, or even very reactive. Only get in touch when they want to increase your tariff Recommendations to others considering the product: make use of support services. Ensure to make use of all features What problems are you solving with the product? What benefits have you realized? Abandoned cart ...

Resolve Issues in a timely manner

What do you like best? Fast response time and engaging customer service reps. What do you dislike? Website is confusing at first. Trial process was quite limited. What problems are you solving with the product? What benefits have you realized? Email marketing for our dealerships. Increased response time and possible leads.

Dotdigital Engagement Cloud is an extremely powerful yet highly user-friendly EMS

What do you like best? The platform has a very powerful e-marketing automation platform built in, with a clear and user friendly user interface. The online campaign editor is also intuitive, enabling rapid campaign builds, with the possibility for a high degree of personalisation via customised contact segments. What do you dislike? It is hard to think of any major downsides to the platform. The online form builder has been an area of weakness, which had limited customisation, but ...

Great!

What do you like best? Easy to use and support are so friendly and helpful What do you dislike? Nothing! We love it What problems are you solving with the product? What benefits have you realized? So quick and easy to build responsive emails