dotdigital Reviews in May 2025: User Ratings, Pros & Cons

We've been with dotdigital now for a…

We've been with dotdigital now for a number of years. The platform itself is really easy to use and really intuitive. We have a brilliant account manager who is always on the end of the phone and is really good at giving us alternative ways of contacting our members. The support team are amazing and deal with any issues we have. Their turnaround is really quick.

Robust and user friendly email marketing software

What do you like best? One of the most effective marketing automation software, it is comparatively much better than Mailchimp. It resolves all our issues in less time. It gives most professional look to our emails. It is incredibly easy in creating our own emails. It is the easiest way of setting up campaigns. It is the most sophisticated way of reaching our audience via unique programs. What do you dislike? Initially it is found to be little bit difficult for the beginners in ...

Simply The Best!

Renewed optimism for the future with Dotdigital

I have been working with Dotdigital for just over a year now and although we had a slow start in getting the support we needed with our account, we have recently been assigned a new Account Director (Natasha) who has been brilliant in supporting us with the goals we want to achieve. From setting up regular phone meetings, reviewing our account and the quick processing of a new campaign order, I have been thoroughly impressed and am excited to see how we can continue to use Dotdigital this ...

Interact with your audience

What do you like best? It is a great tool which is helping us to manage our online stores; we are no more worried about engaging our customers, about our online products. They can freely shop and leave comment on our platform, and later we approach them in this way we are not only selling our product but also building client relations. This tool is beautifully integrates CRM with and e-commerce, we always have the right thing for our customers now because we can generate the invoicing at ...

Cheers to the Account Managers!

We've been with Dot Digital for a few years. The platform is intuitive, straight forward, and simple to use. Their team is continually improving functionality while adding new tools and resources.More so, they have a fantastic team of account managers. Our account managers have been patient, thoughtful, and attentive. We have been immensely fortunate to work with Clare Walker. She has offered excellent suggestions, always met and exceeded our expectations, and is incredibly responsive to ...

7 Years of Exceptional Service and Always Evolving

I've worked with DotDigital through various roles and businesses over the past seven years. From my first Account Manager, Kasia to my more recent team in Caroline and Maressa, the high standard of account management, support and strategic input is unrivalled. The rate of development and deployment of new functionality and integration into the wider direct marketing spectrum is ideal for ecommerce businesses of all sizes, enabling us to stay ahead of the curve and, critically, to use our ...

Fab Account Management

To have a team that is quick and responsive while understanding the pressures of their clients is refreshing and reassuring. Natasha is a great point of contact and goes above and beyond to ensure client satisfaction.

A great marketing and Automation tool

What do you like best? It is one of the best and fully featured products I have ever used. There is no doubt I appreciate it as well as its development team. We are having a great experience with Dot digital engagement cloud, which is allowing us to take care of our customers, and equipped us to drive ROI with seamless ecommerce and CRM integrations. We can easily trace the record of our executed projects which helps us to update our customers every time. What do you dislike? It is ...

The platform is very intuitive and…

The platform is very intuitive and there's a ton of great features which are easy to use whether you're a beginner or an advanced email/CRM marketer. The automation functionality, lead scoring and advanced personalisation tools are excellent, making this a great tool to ensure your customers and prospects are served relevant content at the right time in their lifecycle. Support is very quick to respond and our account manager has been a beacon of knowledge in helping us achieve our ...