dotdigital Reviews in May 2025: User Ratings, Pros & Cons

A Complete Not-So-Known email marketing solution

What do you like best? The product offers a pleasant marketing environment that is appreciated, simple and fair, as it is not only an email marketing software, but also has tools for campaign management and automation of marketing processes. Its interface is easy to use and very clear for new users, you can create email campaigns, pages, forms, and even SMS from the same home page of this platform. I love being able to track the campaign emails we launch and measure the company's ...

After using Mailchimp for many years we…

After using Mailchimp for many years we found our business had outgrown their platform. We starting looking for an email provider which could sync closer to our website and provide our customers with a more tailored experience. Dotdigital gave us the tools we needed to provide a far better service to our clients. The focus on development of their system also future proofs the platform.

Be cautions, DotDigital can be an expensive mistake.

We switched to Dotdigital from MailChimp because we thought it was going to be more robust and offer features MailChimp did not. We paid for a deliverability consultant to help us set up the account, but transactional emails were getting caught in customers junk and spam folders causing a customer service nightmare. We tried everything we could to get it working again but ultimately decided to switch back to MailChimp before our contact expired. The DotDigial team was not understanding of ...

dodtdigital is more than just an ESP

dodtdigital is more than just an ESP, its the full package for all things marketing and when integrated with an enterprise CRM platform like D365 it opens up a world of opportunity. Its a great platform at a sensible cost

Great platform, great team

I have worked with DotDigital for a while now, and have to say they raise to the expectation every time.The platform is continuously being improved and new, useful features are available every couple of months. The team is very helpful and quick to respond to any queries - overall great service.

A great marketing tool

What do you like best? It is a great marketing tool that helps you in organizing your online stores along with CRM management. It has correlated the marketing and sales departments with simultaneous increase in productivity. You can create and manage all your marketing data with its unique automation tool. We are using Dotdigital Engagement Cloud from a long time and we are its happy and satisfied customers. What do you dislike? I wish its email service ‘Dotmailer’ could be more ...

A very powerful platform with excellent…

A very powerful platform with excellent support. I would recommend for use with Big Commerce.

Prompt and detailed guide all the way…

Prompt and detailed guide all the way from the set up to tracking results.

Perfect to attract new traffic and clients.

What do you like best? The marketing service that for us is a very important and necessary service Dot Digital offers a balance that allows me to be able to send any number of mass emails to publicize my brand, in addition to this it allows me to carry out the campaigns or edit them in order to improve Even more, advertising, it also has other useful tools such as the analysis system which allows monitoring the service and observing a table indicating whether the campaign was successful ...

Great product and team

Having used Dotdigital for over 3 years, I can say that we are very happy with the great product and feature set, which is extremely intuitive. The marketing automation features are simple to use yet powerful. The account management team is strong, and always ready to help with support and advice.