dotdigital Reviews in May 2025: User Ratings, Pros & Cons

Customer engagement made simple.

What do you like best? Having experienced multiple other platforms, Dotdigital is really simple to use and enables efficient communications with our clients and contacts. We have seen considerable ROI and improvement in managing our time using them through automation. We are looking closely at the engagement rates for our campaigns and noticing a gradual increase in these over time. We've also seen a big difference in the support and customer care we receive from the Dotdigital team and ...

Great platform and amazing support

Dotdigital is a superior platform and one I have enjoyed using over several years at multiple companies. Its user friendly interface allows easy and speedy execution of campaigns which in turn delivers great results. The platform itself is constantly evolving with relevant features for small and big businesses alike. The support offered by Dotdigital is outstanding. Our account manager, Chris, has been critical to our success. From on-boarding to ongoing account management he has been an ...

Fantastic support for our new brand launch

Our company has recently launched its new identity (branding), and as email marketing plays a crucial role in our outreach activities, it was essential to have the right technical support available from dotdigital. Our excellent Account Manager (Jamie Morton) and Keira Vallejo of the Creative Team have efficiently navigated us through the development of complex new templates and have re-branded our existing bespoke preference centre. This has included working to a tight deadline on the ...

Complete marketing and with improved tools to meet the objectives.

What do you like best? This platform helps you to obtain a greater reach of clients and not only that, but also to retain them. You can integrate with your CRM and email system to use the smart message automation function, with this you will save time significantly and you can use it in other areas that need it such as production. Its interface is clean, organized and modern, there is no problem with the learning curve. What do you dislike? If you compare the cost of this platform ...

My experience with Dotdigital

What do you like best? Is a super usefull toll in this tecnological world. Using it I've got a better experience if we compare with others systems that offer something similar. What do you dislike? I experienced some problems using it with Microsot dynamic 365. But it is working great now. Recommendations to others considering the product: Try to read/learn a little before using it. AND THEN GO A HEAD.. your metrics will be as never What problems are you solving with ...

Customer experience

What do you like best? Thinking in the Customer needs and try to design tools that help this needs satisfied thats is I really like most. What do you dislike? All customer is different so you have to share something that really help the major quantity. What problems are you solving with the product? What benefits have you realized? grow up the customer experiences. Try to expand the market. Today we have to thinking in the future and how the customer will permonce so we ...

Dotdigital Marketing and effective digital analysis.

What do you like best? For us it is the best service we have acquired and it is easily connected to the company with this we can carry out a broader marketing where we can offer our clients the best products, in addition to this, you can receive a detailed and complete analysis of the comments or the visualizations of the campaigns sent in that way we have a detailed form of everything we have sent to our clients and new clients. I am happy because it has worked and we have had favorable ...

excellent communication with your clients with dotdigital

What do you like best? DOTDIGITAL allows you to have a stable communication with your clients, in addition to that you can configure an intelligent message so that it is sent in an automated way to clients on a large scale. What do you dislike? The price could be an inconvenience for other users, but for us it is fine since the results obtained are very good and we will continue working with this great platform. Recommendations to others considering the product: We will ...

dotdigital Engagement Cloud

What do you like best? I like being able to manually update lists with excel files and constantly readjust emails so they look good on all platforms so that everything works with just a few clicks. It is one of the largest marketing software in the world. Millions of customers, from small e-commerce stores to large online retailers, use this software to express themselves to the world. At first it is difficult to understand, then it is easy. During the last years it has become our almost ...

Email marketing program with the tools for high quality marketing campaigns

What do you like best? What I like the most when using dotdigital is that, as it is a complete tool with all the tools to carry out a strong marketing campaign, it makes my job much easier and brings out the full potential of a specific idea. Another aspect that I like is that the interface is simple, I personally like it when something is easy to use but it provides you with all the repertoire to have a quality job. What do you dislike? I have been utilizing this product for quite ...