dotdigital Reviews in May 2025: User Ratings, Pros & Cons

DotDigital offers a great marketing piece for Magento

What do you like best? I love the onboarding process. The staff was so helpful and informative. They made the transition and set up easy. It is great to have specialists in online marketing that help set up and direct campaigns. Having that expertise was key. What do you dislike? Nothing so far. Any issues we've had they've been able to help resolve. What problems are you solving with the product? What benefits have you realized? DotDigital offers automated and ...

Great tool, but learning curve when you first start

What do you like best? Lots of tools to utilize, but a little overwhelming when you're first getting started. The segmentation tool allows you a lot of freedom to create segments of any time. The integration with the Magento 2 platform is very extensive so you have a lot of data to pull from when creating those segments. Our Onboarding rep and Account manager have also been super helpful and responsive to our requests! What do you dislike? Initial set-up when you first start using ...

Awesome system - head and shoulders above the rest.

What do you like best? The level of functionality is far superior to any other platform we've tried and the cost is reasonable - it represents value for money for sure. What do you dislike? So far, there's nothing to dislike about the platform. What problems are you solving with the product? What benefits have you realized? The engagement cloud is a one-stop shop - they really have thought of everything a marketer could want from a platform. The ease with which we can ...

User friendly with instant help when you need it!

What do you like best? The platform itself is very well-designed. It's user-friendly so our full team of varying experience levels can confidently use it. I also love the live chat feature, it allows me or my team to get support instantly. What do you dislike? It's quite difficult to get in touch with anyone from the technical team without being charged. Recommendations to others considering the product: Go for it. What problems are you solving with the product? What ...

Handy Tool with a high learning curve for begginers and intermediates

What do you like best? I like that it is easy to use and does not require any IT background. It is great that all the important aspects (Landing Pages, Surveys, Reporting) are included. The Training made it easy to get into it and see what you can actually do with the tool. Also the learning hub and the support library are well structured and filled with tutorials that help with problems and to improve processes. What do you dislike? The livechat for support is great and you´ll get ...

We got a major upgrade

What do you like best? The integration with Magento is fantastic. The segmentation capabilities are phenomenal. Support is fast, friendly and knowledgable. What do you dislike? If there's something to dislike, I haven't found it yet. One minor quibble: we onboarded over 10 accounts at once and it was understandably a large undertaking. That being said, the ticketing system used to track progress was often redundant and difficult to follow, causing some confusion on our end. ...

Professional tool which delivers what is promised support by competent people

What do you like best? The tool delivers exactly what is promised. The onbaording was very clear and professional. We are surrounded with competent and professional people who are always happy to help. The communication is timely, clear and to the point. They are very patient and always available to help when needed. The knowledge base is extensive and is a very good addition to their support services. My team is able to get things done and we know we can count on Dot Digital whenever we ...

Review with Dot Digital

What do you like best? Ease of access, great communication from team. Very flexible to what you want, especially if you have service credits to help you build a designed tailored to what you need. I partically like the service cloud because the layout is very neat. I also like the fact that they have blog posts to the right which enables me to read up on certain issues which I may have experienced in the past What do you dislike? The communication with the team isn't always through ...

DotDigital is far superior than Mailchimp

What do you like best? Where to start. The robust dashboard of DotDitigal is far superior than anything else I have worked with. My favorite piece is creating the custom user journeys. I can tailor these campaigns a MILLION ways. Plus, the reporting dashboard is fantastic and provides great insight into my ROI. The one feature that we love the most is the chat feature. I can assign it to other team members. What do you dislike? DotDigital is not something that you can just 'set and ...

Great user experience and on-boarding. Powerful software.

What do you like best? Great user experience and on-boarding process. They train you over time to get the most out of the platform, and can refer you to further documentation for a deeper dive. What do you dislike? I'd like to be able to test my emails in other email clients without having to use a third party. Recommendations to others considering the product: DO it. You'll be able to leverage the software to perform like a 1000 marketers sending professional, targeted ...