dotdigital Reviews in May 2025: User Ratings, Pros & Cons

MASSIVE BEWARE! ZERO COMMUNICATION & auto-renewal NIGHTMARE! AVOID

***MASSIVE AVOID WARNING*** ***AVOID DOTDIGITAL AT ALL COSTS*** Beware of recurring auto renewal of rolling 12month contract via direct debit HELL Due to an administrative error our account was not cancelled and we have since spent £7k + with dotdigital but have not sent A SINGLE EMAIL via their platform for 5 & A HALF YEARS! Dotdigital never personally got in touch with the named contact during these 5 years. Dotdigital is not willing to offer a rebate or escalate to a more senior level in ...

Easy to use

Easy to use, great support & service. I've used Dotdigital for 3 years & found it great to work with. The team are hugely supportive, the platform receives regular updates & the help is there when you need it. There are so many tools to use (such as integrations with Google Ads & social), I haven't the bandwidth to use them all yet but hope to in the future.

MASSIVE BEWARE! ZERO COMMUNICATION & auto-renewal NIGHTMARE! AVOID

***MASSIVE AVOID WARNING*** ***AVOID DOTDIGITAL AT ALL COSTS*** Beware of recurring auto renewal of rolling 12month contract via direct debit HELL Due to an administrative error our account was not cancelled and we have since spent £7k + with dotdigital but have not sent A SINGLE EMAIL via their platform for 5 & A HALF YEARS! Dotdigital never personally got in touch with the named contact during these 5 years. Dotdigital is not willing to offer a rebate or escalate to a more senior level in ...

A big thanks to Carolyn and Rachel for…

A big thanks to Carolyn and Rachel for your time and commitment to everything – listening and responding to our objectives has helped us feel reassured that we will be receiving support that will help our business move forward successfully - at a time when retail is so turbulent.

The BEST support and great platform

We're so excited to get going with the dotdigital platform! We've been working to transition from our existing platform for the past couple of months and the team could not have been more knowledgable, helpful and patient. They really go above and beyond. A special shout out to Sidney who has been invaluable! The platform itself has so many great features and is incredibly user-friendly. We can't wait to really get going with it!

Flexible System with Powerful Triggered Capabilites

What do you like best? The integrations with paid search and Facebook, allowing you to sync audiences across platforms. The flexibility of the segments and automation builds. LiveChat can often offer instant solutions to problems which would take days/weeks to resolve over email. What do you dislike? The speed to trigger a 'welcome' email to a new email subscriber. That the Shopify connector has an 'all or nothing' implementation - as in you have to use all of it's ...

Great email solution

What do you like best? The software is pretty simple to use. Creating great email are easy and quick. The integration with our system was a bit tricky, but the dotdigital team was great in making sure everything got connected correctly. What do you dislike? As of right now there isn't much to not like about the platform. We haven't come across and dislikes or downside to dotdigital. Recommendations to others considering the product: Great solution to upgrade your email ...

Easy to use, plenty of features, automation is easy!

What do you like best? The easy user interface is really intuitive What do you dislike? Some low level features stay on the road map for a while What problems are you solving with the product? What benefits have you realized? We easily set up our automations to take some of the process away from our sales advisors

Enterprise class software that ticks all the boxes

What do you like best? Easy to use, easy to segment data. Great use of data! What do you dislike? Forms section could be more powerful to make quizzes and surveys. Recommendations to others considering the product: You won't find a better quality ESP than dotdigital. The additional tools (surveys, landing pages) also add to the overall experience, plus things like live chat can feed into other areas of your business. What problems are you solving with the product? What ...

Fantastic Platform, always working on improving its services and software

What do you like best? Engagement cloud is fast and delivers easy wins. Their support is also spot on! What do you dislike? I am not a huge fan of the layout/look of the product recommendation in emails Recommendations to others considering the product: I advise making use of a trial period where possible as it will show you everything you need to know to make the right decision What problems are you solving with the product? What benefits have you realized? We are ...