dotdigital Reviews in May 2025: User Ratings, Pros & Cons

Great service

Always excellent support - very patience support staff wish every business was so good

I have been using dotdigital a few…

I have been using dotdigital a few years and have always supported and understood. I have regular one to one catch ups with Josh, who understands our brand and specific business needs and is on hand to help with queries and offer advice and demos on new platform features and best practicesThe platform itself offers a very simple to use, but effective solution with clear insights and reporting. It makes building CRM journeys simple, and collecting results pain-free

Customer focused

Our company has recently gone through significant change. The Dotdigital team have been very responsive to our changed needs, in terms of our new requirements, our financial circumstances as well as our future needs. Very grateful for their support

There are far better and cheaper…

There are far better and cheaper options out there that offer just the same. Not very responsive to inquiries and little negotiation on price.

Beware!! Onerous contract and poor service

We received virtually no customer support despite numerous requests by phone and text. The monthly costs were very high at £320 a month (Over £11,000 across onerous contract period) with no support. Very poor value for money especially as the cost is meant to include account manager. We tried to cancel but its very difficult. Beware! We have emailed and notified numerous times that we want to cancel yet each time we finally speak to someone, they don't appear to have a record. The latest ...

Amazing team and easy to use platform

I have used dotdigital for over five years now at two different organisations and highly recommend them. The platform is easy to use and email campaigns can be built quickly with the drag and drop function. We use the engagement cloud for a number of different brands; so great for companies that are projected to grow too. We feel very supported by the team who work hard to help us achieve our objectives - they feel like an extension to our team. The support chat function is excellent and we ...

Five stars for Jamie M and online support team at dotdigital!

Your Account Manager can make all the difference to a user's experience of a tool, and in the year that he has been assigned to our account Jamie Morton has proved to be an exemplary Account Manager. Jamie is not only quick to respond to our enquiries and requests, but is also proactive in making suggestions to optimise and enhance our usage of dotdigital's tools and capabilities. Working with Jamie is a pleasure! The online support (chat) team are also highly knowledgeable and in my ...

The Best Customer Service

I really do rate DotDigital. The platform is easy to use and makes building email campaigns very quick and easy with a simple drag and drop interface. Data segments and programs are easy to implement and managing contacts is easy as well. It's great that they also offer a live chat function, sms and forms and pages - all of these additions mean you can create some really engaging campaign-focussed content. But beyond the usability, the customer service is the best I have had from a digital ...

Chris has been an amazing Account…

Chris has been an amazing Account Manager and a pleasure to work with. He has help bring Horseland into the 21st century by helping us automate some targeted marketing and he is actively working with us to further improve our customer experience. A big thanks Chris!!

Great Platform, Great Team

At Scotch & Soda we have been using the platform for over a year now ! It has been a pleasure to work with the Chris and the team, they have been beyond helpful !