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8.8

Spot Score

dotdigital

dotdigital Reviews in May 2025: User Ratings, Pros & Cons

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4.3

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dotdigital Reviews & Ratings

4.3

Very Good

Based on 905 ratings & 763 reviews

Rating Distribution

Excellent

(587)

Very Good

(139)

Good

(14)

Poor

(5)

Terible

(18)

Expert's Review

Dotdigital has proven itself as a robust, user-friendly, and feature-rich platform for digital marketing, consistently earning praise for its intuitive design and powerful capabilities. Customers widely appreciate the seamless integration with external systems, allowing for efficient data syncing that enhances the personalization of campaigns. The platform's ...Read more

dotdigital pros and cons

  • User-friendly platform with intuitive tools that simplify email marketing and automation processes, even for non-technical users.

  • Robust and comprehensive feature set, including automation, analytics, and reporting tools to enhance marketing effectiveness.

  • Efficient and seamless integrations (e.g., CRM and e-commerce platforms) enable personalized and targeted marketing campaigns.

  • Exceptionally responsive and knowledgeable customer support team, praised for their quick resolutions and proactive guidance.

  • Limited detailed reporting options for specific campaign types, like SMS campaigns.

  • The platform’s extensive feature set can be overwhelming for first-time users without proper onboarding or guidance.

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Showing 311-320 out of 763

EC

Emma Collins

10/04/21

5 out of 5

Very happy customer!

Very happy customer! We have recently implemented and started using dotdigital for our email marketing platform and have found the user interface so intuitive and easy to use. The integration with Dynamics is very strong, and the customer service from the first phone call to the implementation hand over has been faultless. We have asked for some complicated things, and they have been delivered on time, within budget and with customer service that is above and beyond. Thank you and we look ...

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BW

Brandon Willis

09/30/21

5 out of 5

Great mid-market marketing automation…

Great mid-market marketing automation platform with excellent support and account management from the DotDigital team. Platform is extensible and they are continually rolling out new updates - worth the price!

CK

Chris Kayal

09/29/21

5 out of 5

Fantastic Platform & Customer Service!

We utilize DotDigital for all of our company campaigns. I'm really satisfied with all of the features it provides us, their tools really dig into the stats per each email we send out which helps us figure our customer base. Beyond that, our rep. Priscylla R. does a fantastic job with reviewing our monthly report and answering any questions or concerns we may have for her. She also walked us through a feature that we were unsure of using. Thank you Priscylla and DotDigital team!

T

Tanya

09/09/21

5 out of 5

If you love email marketing, you'll love this!

I would recommend Dotdigital's Engagement Cloud to anyone who loves marketing. The easy editor is super intuitive, easy to use, and allows you to build gorgeous email campaigns and slick programs with ease. The customer support team are fantastic and so patient - thanks to each and every one who's helped me with my queries. You all help me do my job so much more efficiently.

LC

Luciane Cardoso

09/02/21

5 out of 5

Estamos tendo uma excelente experiência…

Estamos tendo uma excelente experiência no atendimento e uso da ferramenta.

K

Kristian_S

08/15/21

5 out of 5

DotDigital is a game changer!

DotDigital is a game changer when it comes to growing your customer base and leveling up your ecommerce presence. The massive range of features and functionality creates huge opportunity for growth. Although Id have to say the best part about DotDigital would have to be their support community. Shoutout to our own personal Customer Success Manager Chris Ash, who was incredibly helpful from our first onboarding stages, to 3 years down the track, helping us create all types of custom programs ...

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DF

Darren F

08/03/21

5 out of 5

Great customer support

Great customer support, quick and informative replies, fast turnaround times and simply pleasure doing business with. Highly recomend this platform.

AL

Alex Lim

07/24/21

5 out of 5

Thank You DotDigital

Engaging DotDigital is definitely the right choice we have made. The software and application has definitely helped us improved our CRM and Marketing Automation system to be more efficient. This won't happen without a strong team. Matthew as our account director, Susan as our trainer, and especially Chris who has done so much for us in this 8 months of on-boarding and constantly education. Appreciate all of it. Thank you DotDigital!

G

Georgie

07/22/21

5 out of 5

Dot Digital has been absolutely amazing…

Dot Digital has been absolutely amazing to work with! Chris our account manager was always super helpful in helping to set up campaigns and pretty much anything we needed!

TG

Trehan Goonasekera

07/19/21

5 out of 5

Dotdigital - The software you didn't know you wanted.

Working with Dotdigital (Chris Ash) has been great. The platform provides great versatility and an abundance of support. Any ideas you have can be manifested into a tangible automation or email marketing campaign. The live chat support and quick response from staff has been a major bonus, allowing for resolutions in real-time.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].