8.8
Spot Score
Streamline your marketing and drive results.
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dotdigital offers custom pricing plan
Dotdigital has proven itself as a robust, user-friendly, and feature-rich platform for digital marketing, consistently earning praise for its intuitive design and powerful capabilities. Customers widely appreciate the seamless integration with external systems, allowing for efficient data syncing that enhances the personalization of campaigns. The platform's ...Read more
User-friendly platform with intuitive tools that simplify email marketing and automation processes, even for non-technical users.
Robust and comprehensive feature set, including automation, analytics, and reporting tools to enhance marketing effectiveness.
Efficient and seamless integrations (e.g., CRM and e-commerce platforms) enable personalized and targeted marketing campaigns.
Exceptionally responsive and knowledgeable customer support team, praised for their quick resolutions and proactive guidance.
Limited detailed reporting options for specific campaign types, like SMS campaigns.
The platform’s extensive feature set can be overwhelming for first-time users without proper onboarding or guidance.
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A
AG
11/19/22
They are always there to help and quick to respond
They were there every step of the way with us. We had a tight turnaround time for our launch, and they were there for every question, qualm and concern. Even now when we have questions several months in to going it alone, their customer service has quick turn around time and always makes sure that we are happy with their answer before the close the ticket it. Would 100% recommend!
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Alex
11/15/22
DotDigital has been a breeze to use
DotDigital has been a breeze to use; it integrates well with other platforms and generates useful reports for our sales team. The onboarding process was in-depth, and the team ensured that we could use the platform straight away and get the most out of it. The help desk team was knowledgeable and quick to respond to requests.
DW
Debbie Woodbridge
11/14/22
DotDigital - really easy to use!
The product is easy to use and really boosts our marketing. Customer support and account management team are exceptionally helpful when required
DC
Dan Clarkson
10/09/22
Responsive and helpful support
DotDigital were very responsive with our request for a 'technical meeting' that was necessary to iron-out some issues with our API integration. The meeting itself was very useful, with our developer talking directly with theirs and due to this, we managed to implement a fix within 3 days of the meeting.
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Cristina
10/06/22
Fairly new to DotDigital but extremely impressed already!
I am fairly new to DotDigital; I was quite resistant to move from the platform we were already using. Carlus provided virtual training and he was exceptional; thanks to him I am now very confident in using DotDigital and very eager to explore all its options! I would highly recommend it!
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Karina
10/05/22
Great customer service!
The customer service with dotdigital is great! I am so pleased that we have an account manager like Pryscilla to help us with our email marketing campaigns. She is always so quick to respond to emails with recommendations on how to optimize our campaigns and even goes the extra mile to walk me through step-by-step when I’m having trouble implementing new ideas. Thank you Pryscilla and dotdigital for great customer service!
KA
Kyle A
10/04/22
Highly Recommend DotDigital
Our distribution company has been using DotDigital for a couple of years now and they've been great to work with. Priscylla is responsive and helpful. The rest of the team are great as well. Thanks DD team!
TM
TPT Marketing
10/04/22
Fantastic marketing automation tool and customer support
We have been using Dotdigital for our Financial Services business for over 4 years and continues to help drive quality communications to our customers. The customer service and online chat especially is second to none. Keep up the great work!
AK
Alex Kuleshov
10/02/22
Excellent functionality and support
Our company's has been using DotDigital for over 3 years now. I would really like to thank our account manager, Chris, for all the support this year. He's been really great to work with and provided lighting fast support to all our enquiries. The platform itself has excellent functionality and very user friendly. We've been using it across 3 businesses and it's been a really valuable asset for us.
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Elise
10/02/22
Cannot thank Jonathan enough for always…
Cannot thank Jonathan enough for always supporting our business wants and needs. Not only that but the platform itself is great to use and it's always so quick and easy when you need a problem solving with the online chat system as well as having the support from Jonathan.
