DoneDone Reviews in May 2025: User Ratings, Pros & Cons

"Less is more"

What do you like best about DoneDone? The simplicity and laser focus for their product. Easy to use and straight forward functionality. What do you dislike about DoneDone? Some customization features like a basic custom field or tags where missing when I used it. What problems is DoneDone solving and how is that benefiting you? The only truly 2 in 1 solution for a small company to manage support and projects.

"Easy to use tool with insightful views"

What do you like best about DoneDone? The ability to add different statuses and view task status's in a kanban view. What do you dislike about DoneDone? The remember me for 2 weeks doesn't always work. Recommendations to others considering DoneDone: N/A What problems is DoneDone solving and how is that benefiting you? We use DoneDone for ticket management and tracking regular maintenance tasks. This allows us to get a clearer overview of what we have to do on each project.

"Love DoneDone"

What do you like best about DoneDone? Simplicity. Fast. Easy for clients to learn the system. Low entry barrier. What do you dislike about DoneDone? Sometimes a little too simple -- some more ability to change flows when projects are already set up. Would love an automated way to put hours into tickets (that can be only visible to certain users). Recommendations to others considering DoneDone: Appreciate the simplicity. Jira etc for project management is okay but sometimes overkill. What ...

"DoneDone is an excellent tool to manage what needs to be done"

What do you like best about DoneDone? The clean user-friendly interface and simplicity of the product. The fact it is not overwhelmed with additional features and options. What do you dislike about DoneDone? The integration with mail when using mailboxes could be better. What problems is DoneDone solving and how is that benefiting you? It's two-fold for me, we use it to track and resolve issues on new features we develop, but also use it to manage our incoming customer queries and work requests.

"A happy customer for over seven years"

What do you like best about DoneDone? I've been using DoneDone for over seven years. It's just solid. The interface is easy to use and it doesn't try to be "all things to all men". It does what it's meant to do very well instead. What do you dislike about DoneDone? Honestly, the only thing is the fact that after being a super fan for over seven years I *still* don't have any DoneDone merch! Recommendations to others considering DoneDone: Don't delay. It's 100% worth it and the support team ...

"Easy to use and learn Project + Task Management"

What do you like best about DoneDone? What Iiked the most about donedone is that its very easy to use. You can change the display mode to see different perspective of the all tasks in a project. The way workflow was designed was intuitive as we were able to understand the process in a few days. What do you dislike about DoneDone? What I dislike about donedone is that we need a different business email for every account. As part of the support team we are currently sharing our emails and ...

"Helped us monitor our transactions from various customers"

What do you like best about DoneDone? What I liked the most about donedone is it gave our company one place to check the status of all our projects to all our customers. Before we started with donedone, we aren't able to see a summary of all our transactions and have to rely on memory. What do you dislike about DoneDone? so far we don't have any issues with done done. One feature that would be helpful to us is the option to create an account not using a business email as our support is ...

"Great tool to combine dev tickets and customer service in one."

What do you like best about DoneDone? That I'm able to manage dev tickets and projects along with customer service tickets. What do you dislike about DoneDone? Wish layout/email reminders, etc were more customizable. What problems is DoneDone solving and how is that benefiting you? Managing dev tickets and customer tickets in effective manor.

"Very fast and useful"

What do you like best about DoneDone? You can have many different projects and organize your team assigning them only to the projects they care about, so on the team side is very good and the integration with harvest is brilliant What do you dislike about DoneDone? Sometimes we needed to assign tasks o comments to clients, but we didn't want them to see the staff information like comments or tasks between members. So like more control over what clients can see would be good Recommendations ...

"Project and Product Management made easy"

What do you like best about DoneDone? Ease of platform usage, as well as the clean representation of data and tasks/tickets. Really like how clean it looks overall, and how organized our team feels when we are using it! What do you dislike about DoneDone? I haven't had any dislikes - the biggest issue is getting everyone to agree on one system to use (vs using several systems to do the same thing, creating redundancies) - that's not a donedone issue - that's a personnel and leadership ...